- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Also a dedicated Waitress well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. A high energy worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
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Williams-Sonoma, Inc. – Pittsburgh, PA,
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Aldi – Mankato, MN,
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept detailed payment records throughout shift to complete cash and card payments daily.
- Monitored seating area and checked restrooms every hour to keep spotless.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Hyatt Hotels Corp. – Merced, CA,
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold specialty items and desserts to increase overall sales and exceed targets.
- Checked identification to enforce age regulations for alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Landry's – Clearwater, FL,
- Answered customer questions about hours, seating and other information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Took information about guests' party size, led to seating, and offered menus .
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Milpitas High School - Milpitas, CA
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School Attended
- Milpitas High School
Job Titles Held:
- Sales Associate
- Cashier
- Waitress
- Hostess
Degrees
- High School Diploma
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