Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering one and a half years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Customer- and service-oriented
Team player mentality
POS system operation
Outgoing personality
Listening skills
Excellent communication skills
Inventory management
Customer service
Active listening
Reliable and punctual
Money handling
Experience
11/2019 to 01/2020
Sales AssociateWilliams-Sonoma, Inc. – Fort Worth, TX,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Used register to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
11/2018 to 09/2019
Sales AssociateWilliams-Sonoma, Inc. – Virginia Beach, VA,
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Used register to ring up customer purchases, process payments and issue receipts.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Processed orders through system and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Helped average of 100 customers per day by responding to inquiries and locating products.
Sold various products by explaining unique features and educating customers on proper application.
Prepared cash deposits - with zero discrepancies.
06/2018 to 11/2018
Professional Dog BatherPetSmart – City, STATE,
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Delivered consistent customer service to pet owners, effectively increasing repeat business.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Washed, groomed and trimmed each animal to enhance coat health.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Developed long-term relationships with clients and bonded with animals through regular contact.
Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Education and Training
Expected in 09/2020
Cosmetology License: Cosmetology Paul Mitchell The School Great Lakes - Port Huron, MI GPA:
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