Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated Sales Associate offering over 15 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

  • Reliable and punctual
  • Outgoing personality
  • Customer- and service-oriented
  • Retail merchandising expertise
  • Cash handling accuracy
  • Team player mentality
  • Energetic self-starter
  • Excellent communication skills
11/2019 to 08/2020 Sales Associate Levi Strauss & Co. | Mo, MO,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Stocked, replenished and organized inventory, completing tasks 100% faster than average associates.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
04/2004 to 01/2007 Licensed Insurance Agent Assurant | Scottsdale, AZ,
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Upsold products to policyholders and potential new clients.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Provided quick turnaround time when customers called with questions, usually within minutes.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Delivered outstanding customer service and built rapport with clients.
  • Diligently filed and followed up on third party claims.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Monitored clients' insurance coverages to ensure changing needs were met.
10/1991 to 04/2003 Customer Service Manager/Human Resources Manager Walmart | City, STATE,
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Maintained 100% protocol and procedural accuracy through HRIS management tools.
  • Complied with local, state and federal laws and established organizational standards.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Achieved desired work environment and performance by proactively advising and guiding 300 employees on best practices and overseeing HR training.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
Education and Training
Expected in 05/1981 High School Diploma | Braxton County High School, Sutton, WV, GPA:
  • Supervision - Supervised team of over 100 staff members.
  • Achieved $1,000,000 sales goal.
  • Resolved 100% of customer service issues to maximize loyalty and retention.

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School Attended

  • Braxton County High School

Job Titles Held:

  • Sales Associate
  • Licensed Insurance Agent
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  • High School Diploma

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