Dedicated Sales Associate offering 13 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Skills
Money handling
Listening skills
Dispute mediation
Outgoing personality
Strategic planning
Sales expertise
Product Sales
Reading comprehension skills
Business development
Energetic self-starter
Verbal/written communication
Team player mentality
Written and oral communication skills
Excellent communication skills
POS system operation
Experience
Sales Associate, 07/2020 - Current Meritage Homes – Greenwood Village, CO,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Oversaw procedures implementation to increase company productivity and efficiency.
Cultivated and maintained positive working relationships with employees and freelance personnel.
Assistant Manager, 01/2007 - 10/2019 National Vision – Merritt Island, FL,
Planned and prepared workflow schedules, delegating tasks for 25 member team.
Organized schedules, workflows and shift coverage to meet expected business demands.
Directed and led employees, supervising activities to drive productivity and efficiency.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Probation Officer, 04/1995 - 08/2007 Henry County, Georgia – Mcdonough, GA,
Offered transitional services for program offenders, including referral to appropriate community agencies and organizations.
Observed and recommended special community services rehabilitation to support offenders.
Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
Reported unusual conditions and questionable items to supervisor for corrective action.
Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
Assisted probationers with resolving housing, employment and social services problems.
Collected probationer conduct information from community individuals, family members and government agency representatives.
Checked residential probationers for adherence to curfew and compliance with rules.
Supervised adult offenders to monitor compliance with court ordered conditions.
Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
Developed professional relationships with offenders through home, school, detention and community visits.
Maintained positive relationships with offenders and family members through weekly visits.
Developed offender case plans based on analysis of criminogenic needs of parolees.
Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
Presented parole hearing information to update leadership on offender status.
Monitored offenders activities while on probation to ensure fulfillment of court ordered requirements.
Answered phone calls concerning clients, handled complaints and responded to requests for information.
Counseled and assisted offenders in adjusting to community.
Maintained relationships with employment and community contacts.
Created, organized and maintained files, daily case notes and electronic databases.
Prepared parole administration documentation with zero discrepancies.
Conducted disciplinary hearings for adult inmates.
Conducted legal research to strengthen case arguments and resolve issues.
Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
Education and Training
Bachelor of Arts: Sociology, Expected in 05/1994 - Penn State University - State College, PA, GPA:
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