Sales Associate, 06/2017 - 02/2019 Meritage Homes – Austin, TX,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Recommended merchandise to customers based on needs and preferences.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Offered product and service consultations and employed upselling techniques.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Birthday Party Hostess/Server/, 03/2015 - 12/2015 Meritage Homes – Brentwood, TN,
Responded to questions, complaints and conflicts quickly and thoroughly.
Planned and organized party activities based on participant preferences and requests.
Responded promptly and politely to guest questions and requests and de-escalated conflicts.
Greeted guests in friendly and professional manner to promote positive, memorable experiences.
Served food and beverages to guests and refilled glasses promptly.
Used opportunities to upsell to guests during events, suggesting add-ons and gifts.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Enhanced guests' experiences by fulfilling special requests during visits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Answered telephone to provide dining information and take party reservations.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Answered customers' questions about hours, seating, current wait time and other information.
Calculated charges, issued table checks and collected payments from customers.
Set up and decorated menu marketing boards with current meal and drink specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Sales Associate, 10/2015 - 11/2015 Rue21 – City, STATE,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Communicated with customers about our product offerings, including policies, restrictions and refund policies.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education and Training
High school: , Expected in - College of the Sequoias - , GPA:
Master of Science: Social Work, Expected in 2026 - College Of The Sequoias - Visalia, CA GPA:
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Focused driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.
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