Sales Associate/Administrative Assistance Resume Example
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SALES ASSOCIATE/ADMINISTRATIVE ASSISTANCE
Summary
Management who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements. Administrative Assistance who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality- focused administration committed to approaching administrative tasks with tenacity and attention to detail.
Highlights
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Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.Coordinated all department functions for team of 2+ employees.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Goal Setting
- Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
Experience
Sales Associate/Administrative Assistance
December 2012 to August 2014Fedex Cross Border - Hawthorne , CA
December 2012 to August 2014Fedex Cross Border - Hawthorne , CA
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Expressed appreciation and invited customers to return to the store.Guaranteed positive customer experiences and resolved all customer complaints.
Sunday School Teacher
January 2010 to December 2012Raising Cane's - Rockwall , TX
January 2010 to December 2012Raising Cane's - Rockwall , TX
Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Designed lesson plans focused on age and level-appropriate material.
Manager
April 2008 to December 2012Aguilar's Meat Market - City , STATE
April 2008 to December 2012Aguilar's Meat Market - City , STATE
- Successfully managed the activities of 6-8 team members in multiple locations.
- Created training manuals targeted at resolving even the most difficult customer issues.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Stocked and restocked inventory when shipments were received.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Contributed to merchandising ideas at team sale meetings.
Education
High School Diploma : 2011South Texas Business Education Technology Academy - City, State
BBA : AccountingSouth Texas College - City, StateAccounting
Skills
Accounting, Administrative support, Appointment setting, Articulate, benefits, Excellent communication, Customer service, Database management, Employee training, filling, Filing, organizing files, insurance, Team building, managing, market, Microsoft Excel, Works, Project planning, retail, selling, Spreadsheet, phone, phone etiquette
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Resume Overview
School Attended
- South Texas Business Education Technology Academy
- South Texas College
Job Titles Held:
- Sales Associate/Administrative Assistance
- Sunday School Teacher
- Manager
Degrees
- High School Diploma : 2011
BBA : Accounting
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