Sales AssociateBeacon Roofing Supply, Inc. – Bloomington, IL,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Communicated with customers about offerings, including policies, restrictions and refund policies.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
12/2018 to 10/2019
Sales AssociateBeacon Roofing Supply, Inc. – Bordentown, NJ,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
10/2016 to 12/2018
Sales AssociateBeacon Roofing Supply, Inc. – Burlington, NC,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Surpassed daily sales goals by cross-selling and promoting additional products.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Used register system to ring up customer purchases, process payments and issue receipts.
04/2014 to 10/2016
Burger King Opener/ Cook – City, STATE,
Followed all established restaurant practices and procedures by delivering food which met quality standards.
Verified orders and bagged items for easy transport.
Monitored and counted food stock and supplies to reorder on time.
Quickly and efficiently processed payments and made accurate change.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Recorded customer orders and communicated clearly to confirm each order.
Cleaned food preparation areas, cooking surfaces and utensils.
Effectively worked with teammates and openly invited coaching from management team.
Mastered point-of-service (POS) computer system for automated order taking.
Reviewed contents on food trays to check receiving complete order.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Promptly reported complaints to for quick, efficient resolution.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
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