As a friendly, people oriented individual; operating in the the hospitality, customer service industry is natural for me. I am team-oriented, organized, motivated and outgoing. My experience and skills would be beneficial in guest services, supporting customer relations and positively represent Marriott International. As a front desk agent I would look forward to assisting guests, resolving concerns and encouraging returning business.
My specific Job title was Stylist, I worked dressing upper class women helping them look their absolute best. I also assisted with costumer relations wether that be calling and inviting them to make a style appointment, emailing them about the promotions or texting/ talking to them about how specific items fit and how amazing that top looked on them. I assisted in helping them find the perfect outfit for any occasion. On top of that, working to upsell items and show them what they needed to add to the outfit, "BLAST" is what we referred to it as. My personal favorite was styling the store to match outfits and make sure everything was pristine. I often met personal goals and the stores income goals for the day, began training new associated and was offered the lead position. I was on track to transfer but unfortunately this store is not located in St. George.
I worked as a SCO Host, Cashier, assisted with online grocery pickup (OGP) and helped stock when needed. I assisted with customer relations as well as met the needs (to the best of the stores abilities) of unsettled customers. I occasionally worked in Deli when there was a shift that needed covered helping slice meats and cheeses. I participated in daily cleaning of registers, and was offered the position to become a lead before we moved.
I worked at the front taking orders and helping with costumer complaints. Additionally I worked the Drive Thru taking orders, payment methods and handing out meals. I assisted with daily cleaning and organizing, food prep and packaging.
I worked as a supervisor maintaining overall safety of the Jumpers, making sure children and young adults followed the specified rules and regulations. I assisted with party planning and hosting at the park, cleaning the trampolines and assisted in customer relations. I applied my past lifeguarding skills and used CPR on few occasions, called 911 and/ or family members and participated in first aid situations.
A few accomplishments that I think would be beneficial to employment at Marriott would be my past theatrical experiences. I preformed in solo and group concerts, as well as Musicals, in College, High School, Middle School and some groups not affiliated with school including EVMCO.
Some of my best accomplishments in this field are my performances at Carnegie Hall, The Orpheum Theater in Phoenix, Disneyland, some minor league performances at BYU Graduation ceremonies and an awards ceremony at ASU Gammage.
These experiences communicate my outgoing skills, my ability to excel in high pressure situations and work with all kinds of people.
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