Sales Associate resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Engaged, focused, and hardworking. I can promise to do my best and exceed expectations. I have excellent time management skills, I’m a mother of 2, and I have a high level of patience. I am a quick learner with a high passion for healthcare. I am excellent with computers, and am a very organized outgoing person.
Skills
Dispute mediation
Relationship selling
Inventory control procedures
Cash handling accuracy
Merchandising knowledge
Retail loss prevention
Verbal/written communication
Energetic self-starter
Superb time management
Key account generation
POS system operation
Team player mentality
Listening skills
Retail merchandising expertise
Cash register operation
Customer- and service-oriented
Sales expertise
Excellent communication skills
Product Sales
Documentation and recordkeeping
Outgoing personality
Money handling
Reliable and punctual
Reading comprehension skills
Negotiations
Strategic planning
Written and oral communication skills
Client account management
Money Transfer Systems
Experience
12/2016 to 11/2017Sales Associate Walt Disney Co. | Branson, MO,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Won store sales competition for sales, resulting in bonus.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Offered product and service consultations and employed upselling techniques.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
05/2016 to 09/2016Cashier Goodwill Industries Of Southeastern Michigan | Morenci, MI,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Assisted customers with account updates, new service additions and promotional offers.
Processed 50+ transactions per day with exceptional accuracy.
Properly verified customer identification for alcohol or tobacco purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Promoted specific item options to drive sales and achieve add-on purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Monitored sales events, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
07/2012 to 05/2016Shift Leader Roti | Minneapolis, MN,
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Assisted with performance reviews to identify areas of improvement.
Documented receipts, employee hours and inventory movements.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Generated reports to assess performance and make adjustments.
Delegated tasks to employees and monitored activities and task completion.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Increased customer base and market share by promoting product through diverse channels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Inspected incoming supplies to conform with materials specifications and quality standards.
Education and Training
Expected in 08/2016CNA License | Healthcare Allied Health Careers , Cleveland, TNGPA:
Expected in 05/2014High School Diploma | Bradley Central High School , Cleveland, TNGPA:
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