Sales Associate resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Engaged, focused, and hardworking. I can promise to do my best and exceed expectations. I have excellent time management skills, I’m a mother of 2, and I have a high level of patience. I am a quick learner with a high passion for healthcare. I am excellent with computers, and am a very organized outgoing person.

  • Dispute mediation
  • Relationship selling
  • Inventory control procedures
  • Cash handling accuracy
  • Merchandising knowledge
  • Retail loss prevention
  • Verbal/written communication
  • Energetic self-starter
  • Superb time management
  • Key account generation
  • POS system operation
  • Team player mentality
  • Listening skills
  • Retail merchandising expertise
  • Cash register operation
  • Customer- and service-oriented
  • Sales expertise
  • Excellent communication skills
  • Product Sales
  • Documentation and recordkeeping
  • Outgoing personality
  • Money handling
  • Reliable and punctual
  • Reading comprehension skills
  • Negotiations
  • Strategic planning
  • Written and oral communication skills
  • Client account management
  • Money Transfer Systems
12/2016 to 11/2017 Sales Associate Walt Disney Co. | Branson, MO,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Won store sales competition for sales, resulting in bonus.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
05/2016 to 09/2016 Cashier Goodwill Industries Of Southeastern Michigan | Morenci, MI,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed 50+ transactions per day with exceptional accuracy.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues with cash registers, card scanners and printers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
07/2012 to 05/2016 Shift Leader Roti | Minneapolis, MN,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented receipts, employee hours and inventory movements.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Generated reports to assess performance and make adjustments.
  • Delegated tasks to employees and monitored activities and task completion.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Increased customer base and market share by promoting product through diverse channels.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
Education and Training
Expected in 08/2016 CNA License | Healthcare Allied Health Careers , Cleveland, TN GPA:
Expected in 05/2014 High School Diploma | Bradley Central High School , Cleveland, TN GPA:

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Resume Overview

School Attended

  • Allied Health Careers
  • Bradley Central High School

Job Titles Held:

  • Sales Associate
  • Cashier
  • Shift Leader


  • CNA License
  • High School Diploma

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