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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Reliable associate offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated associate with 6+ years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Skills
  • Product and Service Sales
  • Exceptional Customer Service
  • Shipment processing
  • Sales training
  • Professional demeanor
  • Problem-solving skills
  • Multi-tasking strength
  • Cash Handling
  • Cash register operation
  • Sales
  • Accurate Money Handling
  • Guest Services
  • Loss prevention
  • Organization
  • Flexible & Adaptable
  • Detail-oriented
Work History
Sales Associate, 09/2020 to Current
Company Name – City, State
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Solved customer challenges by offering relevant baby products and services.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
Team Member, 05/2019 to 10/2019
Company Name – City, State
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Sought out ways to go above and beyond job requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Completed orders through photo system and organized product deliveries to meet customer timetables.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Processed credit and debit card payments to complete customer buying experience.
  • Applied knowledge of electronics products, including Apple and Samsung products to educate prospects and customers.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
Department Manager, 09/2017 to 01/2019
Company Name – City, State
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Managed overstocking, restocking and inventory control procedures during first shift.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Communicated with managers of other departments to maintain transparency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Managed overstocking, restocking and inventory control procedures during first shift.
Sales Associate, 12/2014 to 09/2017
Company Name – City, State
  • Tracked stock using company inventory management software.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Increased customer satisfaction by being polite and respectful.
Education
High School Diploma: 06/2016
Kelloggsville High School - City
Additional Information
  • Achieving established goals. 4. Directing customers to merchandise within the store. 5. Increasing in store sales. 6. Superior product knowledge. 7. Maintaining an orderly appearance throughout the sales floor. 8. Introducing promotions and opportunities to customers. 9. Cross-selling products to increase purchase amounts.
  • Fresh —I have worked and served food in deli, bakery,meat, frozen and dairy. Cashiered back up customer service manager, worked in sporting goods, electronics, lawn in garden, jewelry and apparel and including dry grocery pets and paper goods. Also am inventory trained worked the trucks, worked counts picks and binned in receiving, know how claims and receiving works.
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Resume Overview

School Attended

  • Kelloggsville High School

Job Titles Held:

  • Sales Associate
  • Team Member
  • Department Manager

Degrees

  • High School Diploma : 06/2016

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