sales associate resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Efficient skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Skills
Strong ability to communicate effectively with students and teachers
Wide knowledge of administration policies and rules
Excellent listening, reading comprehension and instructing skills
Immense ability to handle classroom situations and patience
Broad range of educational backgrounds
Highly self-motivated and solution oriented
1- ASSISTANT MANAGER and CUSTOMER SERVICE SEPTEMBER 2014 - to Present, in TELCO" T & E STORES INC "
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
2- Teacher in middle school in Albania. ( 2001 - 2014 )
Assist students with special educational needs.
Modify teaching methods or materials to accommodate student needs.
Evaluate student work.
Maintain accurate, complete, and correct student records as required by laws, district policies, and administrative regulations.
Prepare, administer, and grade tests and assignments to evaluate students'progress.
Monitored students during lunch time, recess and at bus pick up and drop off times..
Monitored children in the classroom activities and meals.
Created and maintained fun and educational atmosphere in the classroom.
Skills
Experience with maintaining office budget
Ability to work with several operating systems, including Windows and Mac
Excellent communication and interpersonal skills
Administrative, Policies
ASSISTANT MANAGER, Progress
Budget, Speaking
Excellent communication, Quality
Interpersonal skills, Quick
CUSTOMER SERVICE, Reading
Instructing, Self-motivated
Italian, Spanish language
Listening, Supervisor
Mac, Teaching
Materials, Teacher
Excel, Telephone
Office
Windows
Operating systems
Pick
Negotiations
Strategic planning
Energetic self-starter
Customer- and service-oriented
Product Sales
Customer service
Excellent communication skills
Sales development
Merchandising knowledge
Inventory control procedures
Cash register operation
Written and oral communication skills
Money Transfer Systems
Experience
Sales Associate, 02/2015 to Current Aaa Northern California, Nevada & Utah – Chico, CA,
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed items and checking inventory for items at other locations.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Managed cash register operations using POS system, including processing sales and returns.
Initiated friendly conversation with each customer to determine level of assistance required.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Assisted in ringing up sales at registers and bagging merchandise.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Administrative Assistant, 06/2007 to 07/2014 Indus Technology, Inc. – San Diego, CA,
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Assisted organizational efforts by filing, entering data and answering phones.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Teller, 09/2000 to 03/2007 Suffolk Federal Credit Union – Southampton, NY,
Maintained accurate teller drawer using [Technique] to handle all customer bank transactions.
Verified amounts and integrity of every check or funds transfer.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Opened new customer accounts, including checking, savings and lines of credit.
Education and Training
Bachelor's degree: Business Administration, Expected in 03/2000 to Agricultural University of Tirana - Tirane , Albania GPA:
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