Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Focused 2 years driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Skills
Cash handling accuracy
Dispute mediation
Brand promotions
Merchandising knowledge
Product Sales
Money handling
Outgoing personality
Verbal/written communication
Superb time management
Team player mentality
Reliable and punctual
Sales development
Reading comprehension skills
Listening skills
Cash register operation
Customer- and service-oriented
Client account management
Documentation and recordkeeping
Market research and analysis
Excellent communication skills
Experience
07/2020 to Current
Sales AssociateAudioeye, Inc. – New York, NY,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 15% or more.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Offered product and service consultations and employed upselling techniques.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Negotiated and closed deals with minimal oversight.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Listened to customer needs to identify and recommend optimal selections.
Recruited, hired and trained new hires to optimize profitability.
07/2018 to Current
Photography AssistantQuad/Graphics, Inc. – Eden Prairie, MN,
Collaborated successfully with variety of personalities and work styles.
Collaborated with clients to guarantee satisfaction with photos.
Explained price and package details to customers.
Monitored studio for adequate quantities of supplies.
Cropped, manipulated and performed color-balance for final images.
Photographed special events, including weddings, parties and school portraits.
Purchased materials and props for photo shoots to enhance products and appearance of subjects.
Used out-of-the-box thinking to obtain perfect shot.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2018 to 08/2020
CashierJamul Casino – Jamul, CA,
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Received payments and issued receipts.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
06/2019 to 03/2020
House CleanerMaidpro – Clermont, FL,
Employed deep-cleaning techniques for areas in need of additional sanitation.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Interacted pleasantly with clients and guests when performing daily duties.
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
Education and Training
Expected in 06/2021
High School Diploma: Santiago High School - Corona, CA GPA:
Expected in 06/2025
Bachelor of Business: Norco College - Norco, CA GPA:
Accomplishments
Mentored 15 new sales associates.
Achieved $7,500 sales goal.
Project Management - Worked directly with metors
Creative Problem Solving: - Resolved product issue through consumer testing.
Consistently maintained high customer satisfaction ratings.
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