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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills
  • Dispute mediation
  • Merchandising knowledge
  • Cash handling accuracy
  • Customer- and service-oriented
  • Reliable and punctual
  • Money handling
  • Cash register operation
  • Customer service
  • Strategic planning
Experience
Sales Associate10/2014 － 02/2015WalmartCross Lanes, WV
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed toy items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Hostess10/2012 － 03/2013Cracker BarrelCross Lanes, WV
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Checked dining and serving areas every few minutes to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered questions about food and order statuses for waiting customers.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, and desserts to increase profits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
Courtesy Clerk10/2011 － 10/2012KrogerDunbar, WV
  • Answered questions and informed customers of current sales and promotions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
  • Promoted and explained loyalty programs to customers, assisting form completion to finalize client status.
  • Maintained store cleanliness and sanitation through cleaning bathrooms and cleaning spills.
  • Delivered exceptional customer service by greeting over a hundred daily customers and directing to desired items.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Assisted customers by cashing their checks.
  • Assisted customers by printing off money orders for them and taking their payment for them.
  • Assisted customers with returning items and issuing refunds.
Education and Training
08/2015High School Diploma:Nitro High SchoolNitro, WV
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Resume Overview

Companies Worked For:

  • Walmart
  • Cracker Barrel
  • Kroger

School Attended

  • Nitro High School

Job Titles Held:

  • Sales Associate
  • Hostess
  • Courtesy Clerk

Degrees

  • 08/2015 High School Diploma : Nitro High School

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