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Sales Associate Resume Example

Resume Score: 80%

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SALES ASSOCIATE
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Profit-minded Industry leader with demonstrated success in driving sustained Product or Service revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales.

Creative Job Title well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in Area of expertise and Area of expertise. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Skills
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Merchandising understanding
  • Upselling
  • Shipment processing
  • Excellent people skills
  • Cash Handling
  • Cash register operations
  • Professional demeanor
  • Product promotions
  • Relationship building
  • Type product knowledge
  • Multi-tasking strength
  • Problem-solving skills
  • Cash register operation
  • Loss prevention
Work History
Sales Associate, 09/2019 to Current
Party City – Lake Zurich, IL
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained customer satisfaction while handling Type product returns quickly and professionally.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
  • Achieved perfect attendance record for Number months consecutively.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant Type products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
Delivery Driver, 10/2017 to 02/2019
Bear Down Logistics – Mundelein, IL
  • Directed all dispatching, routing and tracking of Number fleet vehicles.
  • Sent out Job title drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.
  • Responded to over Number daily caller requests with information about assistance and timeframes.
  • Loaded and unloaded Number delivery vans per shift.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Loaded truck and properly secured items to prevent damage for over Number deliveries.
  • Safely loaded and unloaded Number pounds of Type and Type hazardous material without incident.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Verified load against delivery ticket before beginning every shift.
  • Verified over Number daily deliveries against shipping instructions before delivering to customers.
  • Maintained clean and orderly appearance while on shift.
  • Interpreted maps and followed written and verbal directions.
  • Kept warehouse and associated outside areas neat and clean at all times.
  • Followed all company policies and procedures during shift.
  • Reported customer questions, issues and complaints to management.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reported any issues found with delivery truck to next shift driver and shift lead.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reported any suspected mechanical issues as quickly as possible.
Shift Lead, 09/2011 to 04/2017
Party City – Lake Zurich, IL
  • Identified stock imperfections, assigned grades and noted production concerns based on Timeframe inspections.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Trained and mentored new employees to maximize team performance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Responded to and resolved customer questions and concerns.
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Continuously checked Type products for quality assurance according to strict guidelines.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Trained new Job titles by relaying information on company procedures, safety requirements and Task and delivered constructive criticism upon completion of job tasks.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
Diploma: 05/2012
Schaumburg High School - Schaumburg, IL
Forensic ScienceWilliam Rainey Harper College - Palatine, IL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Party City
  • Bear Down Logistics

School Attended

  • Schaumburg High School
  • William Rainey Harper College

Job Titles Held:

  • Sales Associate
  • Delivery Driver
  • Shift Lead

Degrees

  • Diploma : 05/2012
    Forensic Science

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