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Sales Associate Resume Example

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SALES ASSOCIATE
Experience
Sales Associate, 08/2018 to Current
 Ollie's Bargain Outlet – Flint, MI
  • Welcoming customers.
  • Answering customer queries.
  • Build and maintain relationships with customers.
  • Assisting customers with locating items on the sales floor.
  • Operating scanners, scales, cash registers, and other electronics.
  • Processing cash and credit transactions using a POS system.
  • Assist in pricing and stocking merchandise.
  • Keeping store clean and organized according to store plan.
Head Cashier, 01/2016 to 09/2018
 Sears – Flint, MI
  • Handled cash and credit transactions.
  • Using a POS system to process transactions.
  • Open/close the store.
  • Assist department supervisors in implementing corporate policies.
  • Scheduling cashiers.
  • Ordering inventory.
  • Exceeding sales goals by at least 1,500$ every month.
  • Exceeding credit goals monthly.
  • Ensuring my cashiers met, if not exceeded sales and credit goals.
  • Ensure store is well organized according to corporate planogram.
  • Solve customer problems in a timely and friendly manner.
  • Acting as liaison between my cashiers and upper management.
  • Resolving disputes between cashiers and customers.
  • Maintain a pleasant demeanor that reflects well on the company.
  • Provides the customer an excellent shopping experience.
  • Mitigate shortage by practicing good customer service skills.
  • Respond to inbound phone calls while focusing on assisting in-store customers.
  • Assisting customers with ship to store and home delivery orders.
  • Answering customer queries regarding and taking payments for Sears cards.
Customer Service Associate, 03/2017 to 02/2018
 Huntington Bank – Flint, MI
  • Provide outstanding service to and builds relationships with over 100 customers every day.
  • Work individually and as a team to meet and exceed established goals, i.e.
  • call handle time goals, availability goals, customer service performance goals, sales and quality goals.
  • Maintain up to date knowledge on Huntington products, services, technology, and procedures.
  • Complied with all applicable consumer and privacy laws.
  • Performed maintenance on consumer checking, saving, money market, and vehicle loan accounts.
  • Cross sell and up sell products according to customer need.
  • Prevent bank loss by applying training to prevent and curtail fraud.
  • Used empathetic listening to resolve customer concerns.
  • Managed communications with colleagues in bank branches regarding customer accounts.
  • Coach new employees on Huntington systems and operations.
  • Maintain up to date knowledge of operating procedures and technologies by participating in regular training.
Assistant Manager/Receptionist, 08/2013 to 01/2016
 Flint Thrift Shop – Flint, MI
  • Supervised order management, customer relations, chargeback resolution and collections.
  • Provided team leadership to accomplish department goals and monitor work flow.
  • Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.
  • Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
  • Increase sales by increasing employee retention and satisfaction.
  • Drive sales by implementing rewards program and other incentives.
  • Performed store opening and closing duties in store manager's absence.
  • Motivate and empower employees.
  • Streamlined store operations and improved loss prevention policies by reviewing store policy and applying policies found to be successful in other industries.
  • Set up scheduling program which allowed for better employee/management communication and floor coverage.
  • Interfaced with computer programmer and management to create a more user-friendly computer system.
  • Compiled and entered daily operating data.
  • Generated and disseminated reports and updates via excel.
  • Distribution of mail.
  • Ensured office space was clean and well organized.
Work History
Sales Associate, 08/2018 to Current
 Ollie's Bargain Outlet – Flint, MI
  • Welcoming customers.
  • Answering customer queries.
  • Build and maintain relationships with customers.
  • Assisting customers with locating items on the sales floor.
  • Operating scanners, scales, cash registers, and other electronics.
  • Processing cash and credit transactions using a POS system.
  • Assist in pricing and stocking merchandise.
  • Keeping store clean and organized according to store plan.
Head Cashier, 01/2016 to 09/2018
 Sears – Flint, MI
  • Handled cash and credit transactions.
  • Using a POS system to process transactions.
  • Open/close the store.
  • Assist department supervisors in implementing corporate policies.
  • Scheduling cashiers.
  • Ordering inventory.
  • Exceeding sales goals by at least 1,500$ every month.
  • Exceeding credit goals monthly.
  • Ensuring my cashiers met, if not exceeded sales and credit goals.
  • Ensure store is well organized according to corporate planogram.
  • Solve customer problems in a timely and friendly manner.
  • Acting as liaison between my cashiers and upper management.
  • Resolving disputes between cashiers and customers.
  • Maintain a pleasant demeanor that reflects well on the company.
  • Provides the customer an excellent shopping experience.
  • Mitigate shortage by practicing good customer service skills.
  • Respond to inbound phone calls while focusing on assisting in-store customers.
  • Assisting customers with ship to store and home delivery orders.
  • Answering customer queries regarding and taking payments for Sears cards.
Customer Service Associate, 03/2017 to 02/2018
 Huntington Bank – Flint, MI
  • Provide outstanding service to and builds relationships with over 100 customers every day.
  • Work individually and as a team to meet and exceed established goals, i.e.
  • call handle time goals, availability goals, customer service performance goals, sales and quality goals.
  • Maintain up to date knowledge on Huntington products, services, technology, and procedures.
  • Complied with all applicable consumer and privacy laws.
  • Performed maintenance on consumer checking, saving, money market, and vehicle loan accounts.
  • Cross sell and up sell products according to customer need.
  • Prevent bank loss by applying training to prevent and curtail fraud.
  • Used empathetic listening to resolve customer concerns.
  • Managed communications with colleagues in bank branches regarding customer accounts.
  • Coach new employees on Huntington systems and operations.
  • Maintain up to date knowledge of operating procedures and technologies by participating in regular training.
Assistant Manager/Receptionist, 08/2013 to 01/2016
 Flint Thrift Shop – Flint, MI
  • Supervised order management, customer relations, chargeback resolution and collections.
  • Provided team leadership to accomplish department goals and monitor work flow.
  • Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.
  • Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
  • Increase sales by increasing employee retention and satisfaction.
  • Drive sales by implementing rewards program and other incentives.
  • Performed store opening and closing duties in store manager's absence.
  • Motivate and empower employees.
  • Streamlined store operations and improved loss prevention policies by reviewing store policy and applying policies found to be successful in other industries.
  • Set up scheduling program which allowed for better employee/management communication and floor coverage.
  • Interfaced with computer programmer and management to create a more user-friendly computer system.
  • Compiled and entered daily operating data.
  • Generated and disseminated reports and updates via excel.
  • Distribution of mail.
  • Ensured office space was clean and well organized.
Education
Associate: Political Science, November
 Penn Foster, Mott Community College - Flint, MI
Completion Certificate in Job Readiness, Professionalism, and Computer Training Flint Health Employment Opportunities: May 2017
 Flint, MI
High school: 2016
 Flint, MI
2014
Summary
Microsoft Office (7 years), Microsoft PowerPoint (7 years), Microsoft Word (7 years), Accounts Receivable and Billing (1 year), Email (7 years), Client Relationship Management (5 years), MS Publisher (2 years) Team Management (6 years) Visual Merchandising (6 years) Inventory Management (6 years) Store Management (6 years) Time Management (9 years) Management Information Systems (4 years) Negotiation (6 years) Sales Operations (6 years)
Willing to relocate: Anywhere
Highlights
  • Cash registers
  • Closing
  • Coach
  • Computer programmer
  • Computer
  • Training
  • Credit
  • Resolve customer concerns
  • Customer relations
  • Customer service
  • Customer service skills
  • Delivery
  • Electronics
  • Inventory
  • Team leadership
  • Listening
  • Loss prevention
  • Market
  • Excel
  • Mail
  • Money
  • Office
  • Order management
  • Phone system
  • Policies
  • POS
  • Pricing
  • Quality
  • Sales
  • Scanners
  • Scheduling
  • Store manager
  • Phone
  • Well organized
Skills
  • Cash registers, closing, Coach, computer programmer, Computer
  • Training, credit, resolve customer concerns, customer relations, customer service, customer service skills, delivery, electronics, inventory, team leadership, listening, loss prevention, market, excel, mail, money, office, order management, phone system, policies, POS, pricing, quality, sales, scanners, Scheduling, store manager, phone, well organized
    • Additional Information
    • Willing to relocate: Anywhere, Authorized to work in the US for any employer
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    Resume Overview

    Companies Worked For:

    • Ollie's Bargain Outlet
    • Sears
    • Huntington Bank
    • Flint Thrift Shop

    School Attended

    • Penn Foster, Mott Community College

    Job Titles Held:

    • Sales Associate
    • Head Cashier
    • Customer Service Associate
    • Assistant Manager/Receptionist

    Degrees

    • Associate : Political Science , November
      Completion Certificate in Job Readiness, Professionalism, and Computer Training Flint Health Employment Opportunities : May 2017
      High school : 2016
      2014

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