Looking for a full-time or part-time job to become more financially stable and fund schooling to further my education.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Adaptive team player
02/2014 - Current
Home Depot - Simi Valley, CASales Associate
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Trained new employees
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships
Worked as a team member performing product assistance and cleaning.
Prepared and sold broad range of customized merchandise to individuals
Designed and suggested new display ideas to improve accessibility to merchandise
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences
Assisted customers in finding out-of-stock items
Recommended, selected and helped locate merchandise based on customer needs and desires.
Stocked and rotated inventory regularly.
Performed store opening duties, including checking all equipment for proper functioning.
Performed store closing duties
Organized the store by returning all merchandise to its proper place.
07/2013 - 09/2013
iQor - Simi Valley, CACustomer Service Representative
Provided friendly customer service in a call center for Direct TV.
Communicated with customers over the phone
Used multiple programs at one time on the computer and documented notes into two programs (per call).
01/2013 - 07/2013
ROSS Dress for Less - Simi Valley, CALoss Prevention
Worked with management and the Store Protection Specialist(SPS) team to lower loss percentages
Provided customer service with a smile
Documented and noted findings throughout shift
Trained new hires
Communicated information to management, retail associates, and SPS.
Simi Valley High SchoolSimi Valley, CAHigh School Diploma
Full time student
Volunteered at the student store as a cashier
Relevant classes: Library practice - worked in the school library (used computer program, handled money and fees, provided help to students and teachers, provided maintenance and loaded and unloaded pallets)
Moorpark CollegeMoorpark, CASelect One
Excellent communication skills
Analyze: Break a problem down to see what is really going on.
Decision Making: Make good judgments about what to do in a difficult situation
Think Ahead: Plan your day and keep problems/accidents from happening.
Set Goals: Set goals for yourself to achieve and plan ways to achieve them.
Learn Quickly: Do new things and carry out new responsibilities easily by watching other or by following instructions.
Confident: Believe in and feel good about yourself.
Pleasant: Nice person for others to talk to and be with.
Energetic: Lots of energy to use at work
Trustworthy: Can be trusted to get the job done, to look after things or keep secrets that are very important to other people.
Efficient: Perform tasks in the fastest and simplest ways that they can be done.
Organize: Arrange people/plan events/put things in order so that they run smoothly.Take Instructions: Follow instructions well, ask questions when you do not fully understand instructions.
Motivate Others: Help keep others' spirits up and encourage them to do their best.
Service Customers: Be friendly, patient and polite with customers and try your best to service their needs/wants.
Dependable: Can be counted on to do what you said you would do (i.e. show up for work on time, do your job duties well, etc).
Flexible: Can carry out many different responsibilities, sometimes with very little advanced notice.
Self-assured: Feel very confident and positive about yourself and your abilities.
Supervise: Watch others to make sure that everything is ok and/or that they are doing their jobs well.
Time Management: Plan your time so that you don't forget to do things, you're almost always/always on time, and you know how to prioritize and give yourself enough time to do the things that you need to do.
Trouble-shoot: Figure out what the problem is, why there is a problem, or prevent a problem before it happens.
Handle Complaints: Deal effectively with complaints made by customers or constructive criticism from your employer.
Listen: Listen/pay attention to what others are saying, without daydreaming or forming judgement about them.
Considerate: Always think about how others may feel about things, especially before you say or do things that my affect them.
Punctual: Always on time for things.
Loyal: Committed and devoted to things/people that mean a lot to you (i.e. your best friend, your job/supervisor).
Precise: Make sure that things are done accurately, correctly and exactly.
Resourceful: Thing of new, creative and different ways to do things when there are no obvious solutions available.