Sales Associate Resume Example Coach

SALES ASSOCIATE

Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills

Inventory control procedures
Relationship selling
Merchandising knowledge
Cash handling accuracy
Written and oral communication skills
Money handling
Documentation and recordkeeping
Listening skills
POS system operation
Inventory management
Superb time management

Strategic planning
Outgoing personality
Team player mentality
Customer- and service-oriented
Excellent communication skills
Reading comprehension skills
Product Sales
Customer Service
Organization
Problem resolution

Experience

Sales Associate, Coach, June 2017-CurrentSan Antonio, TX

I provided great customer service as a sales associate, helped customers on the sales floor and ringing them up.
I also had to call the customers when their items were back in, I'd check them first making sure everything was good to go.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Processed orders and coordinated product deliveries.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Answered questions about current promotions and resolved issues according to store policies.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Increased sales through suggestive selling and persuasiveness.

Sales Associate, James Avery Craftsman, October 2015-July 2017San Antonio, TX

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.

Sales Associate, Academy Sports + Outdoors, September 2011-October 2012San Antonio, TX

Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Seated customer to measure feet and properly fit with correct size shoes.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.

Ticket Seller, Phillips Entertainment, Inc, November 2011-September 2012San Antonio, TX

Managed and manipulated controls and tower position of attraction with attentiveness.
Worked swiftly and effectively to handle and resolve emergency situations to create safe environment for guests and team members.
Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
Loaded and unloaded guests from attractions quickly and efficiently to enhance flow of guests through attraction.
Guided guests into following all protocols to maintain safe atmosphere for all.
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Processed admission payments and provided tickets.

Education and Training

Associate DegreeLiberal Arts , St Philip's College, San Antonio

High School DiplomaElkins High School, Missouri City, Tx

Interests

VOLUNTEER & CLUB , I volunteer with the San Antonio food bank, my mom works there so I volunteer for food drives, when we make sack lunches for children, the Jimenez event and the Feast of Sharing

Resume Overview

Companies Worked For:

Coach
James Avery Craftsman
Academy Sports + Outdoors
Phillips Entertainment, Inc

School Attended

St Philip's College
Elkins High School

Job Titles Held:

Sales Associate
Ticket Seller

Degrees

Associate Degree
High School Diploma

Sales Associate Resume Example

Resume Score: 80%

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