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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dynamic restaurant professional with 10 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Motivated bringing advanced knowledge of hospitality cuisine derived through 5 years of previous experience. Versed in various food preparation methods and unique ingredients, food pairings, and plate presentations.

Devoted event planning ensures excellent products by completing meal preparation. Plays a vital role as a dedicated team member.

Focused assistant manager for catering dedicated to developing new skills through learning opportunities. Strives for growth and offers phenomenal ambition to see projects through to completion and ultimate success.

Skills
  • Check payment processing
  • Buffet setup and takedown
  • Menu memorization
  • Special dietary requirements
  • High-volume dining
  • Safe food handling
  • Wine pairings
  • Dining crew workflow optimization
  • Food inspection
  • Conflict and dispute resolution
  • Processing equipment proficiency
  • Customer service oriented
  • Employee mentoring
  • Inventory control
  • Floor display design
  • Accurate cash handling
  • Effective multi-tasker
  • Organizational ability
  • Time management
  • Issue and conflict resolution
  • Key accounts and territory management
Experience
Crew Member, 05/2022 - Current
Southern Glazer's Wine And Spirits, Llc California, MD,
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
Sales Associate, 10/2015 - 04/2016
Arizona Country Club Phoenix, AZ,
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations
  • Helped average of 12-20 customers per day by responding to inquiries and locating products
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction
  • Received and processed cash and credit payments for in-store purchases
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Marked clearance products with updated price tags
  • Maintained visually appealing and effective displays for the entire store
  • Worked as team member to provide highest level of service to customers
  • Attended 2 team meetings each month to voice concerns and offer constructive feedback to others
  • Kept the showroom clean and maintained neat, orderly product displays
  • Consistently put customers first by handling needs with sense of urgency and compassion
Assistant Catering Manager, 07/2011 - 08/2013
Omni Hotels Jacksonville, FL,
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided onsite training
  • Inputted information from customer calls and onsite service visits into the company's system using Microsoft and power point
  • Monitored multiple databases to keep track of all company inventory
  • Checked inventory for required supplies, including beverages, condiments and fresh produce and made lists for events, and table settings, documenting needed cleaning products
  • Prepared and filed financial statements such as balance sheets and income statements
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Planned and executed catering parties
  • Successfully led key projects which resulted in successful event parties
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Hostess, 03/2010 - 06/2011
Hayatt Regency City, STATE,
  • Checked inventory for required supplies, including food and beverages and made lists for hostess, documenting needed cleaning products
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Led team of hostess to engaged in delivering assistance to customer service department on daily basis
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
  • Provided outstanding and to assist the organization in achieving its human objectives by helping to assist customers service to new and long-standings by attending closely to concerns and developing solutions
  • Compiled data for handling cash transactions , as well as completing quantity reports, checking inventory and maintain the restaurant area to a high standard of cleanliness. Reports to disseminate to staff members, Work to achieving its financial objectives by helping to promote upscale, large ballroom events and management team
  • Provided onsite training,
Hostess/bartender, 01/2008 - 10/2010
Company Name City, State,
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other waitress's in proper usage
  • Designed custom private function and banquet packages to accommodate groups of up to 100, including business dinners, sales presentations, club meetings, weddings and charity events
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Helped to plan and execute parties for more than 250 guests, including coordinating menus and preparing tables
  • Helped restaurant staff set up small and large events to coordinate smooth execution
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Handled up to $2000 of card and cash transactions daily, accurately keeping payment records and investigating irregularities
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations
  • Guided guests to appropriate seating for party size, provided with menus and porper settings
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers
  • Assisted waitress by taking guests drink orders, food and special meals
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Answered customers' questions about hours, seating, current wait time and other information
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Placed reservations through phone and email into Microsoft and power point
  • Assisted kitchen staff with food counts by determining number of items required for complete service
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Completed end-of-day financial paperwork in data base-table restaurant, efficiently using FSDBCO
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
Education and Training
High School Diploma: , Expected in 06/2008
-
Friendship Collegiate Academy - Washington DC,
GPA:
Associate of Arts: Architectural And Building Sciences, Expected in 01/2009
-
George Washington University - Washington, DC
GPA:
Associate of Arts: Architectural And Building Sciences, Expected in 09/2016
-
UDC University Of District Of Columbia - Washington DC,
GPA:

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Resume Overview

School Attended

  • Friendship Collegiate Academy
  • George Washington University
  • UDC University Of District Of Columbia

Job Titles Held:

  • Crew Member
  • Sales Associate
  • Assistant Catering Manager
  • Hostess
  • Hostess/bartender

Degrees

  • High School Diploma
  • Associate of Arts
  • Associate of Arts

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