Dynamic restaurant professional with 10 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Motivated bringing advanced knowledge of hospitality cuisine derived through 5 years of previous experience. Versed in various food preparation methods and unique ingredients, food pairings, and plate presentations.
Devoted event planning ensures excellent products by completing meal preparation. Plays a vital role as a dedicated team member.
Focused assistant manager for catering dedicated to developing new skills through learning opportunities. Strives for growth and offers phenomenal ambition to see projects through to completion and ultimate success.
Skills
Check payment processing
Buffet setup and takedown
Menu memorization
Special dietary requirements
High-volume dining
Safe food handling
Wine pairings
Dining crew workflow optimization
Food inspection
Conflict and dispute resolution
Processing equipment proficiency
Customer service oriented
Employee mentoring
Inventory control
Floor display design
Accurate cash handling
Effective multi-tasker
Organizational ability
Time management
Issue and conflict resolution
Key accounts and territory management
Experience
Crew Member, 05/2022 - Current Southern Glazer's Wine And Spirits, Llc – California, MD,
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Lifted materials of varied weights on regular basis.
Assisted customers by locating items and loading heavy purchases in vehicles.
Greeted customers and retrieved requested products to drive satisfaction.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Faced products on shelves and displays to meet company policies.
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Sales Associate, 10/2015 - 04/2016 Arizona Country Club – Phoenix, AZ,
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Kept apprised of emerging trends and provided informative customer service to assist in product selection
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Assisted customers by finding needed clothing items and checking inventory for items at other locations
Helped average of 12-20 customers per day by responding to inquiries and locating products
Completed floor replenishment to guarantee size availability and promote customer satisfaction
Received and processed cash and credit payments for in-store purchases
Answered customers' questions and addressed problems and complaints in person and via phone
Built customer confidence by actively listening to concerns and giving appropriate feedback
Marked clearance products with updated price tags
Maintained visually appealing and effective displays for the entire store
Worked as team member to provide highest level of service to customers
Attended 2 team meetings each month to voice concerns and offer constructive feedback to others
Kept the showroom clean and maintained neat, orderly product displays
Consistently put customers first by handling needs with sense of urgency and compassion
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Provided onsite training
Inputted information from customer calls and onsite service visits into the company's system using Microsoft and power point
Monitored multiple databases to keep track of all company inventory
Checked inventory for required supplies, including beverages, condiments and fresh produce and made lists for events, and table settings, documenting needed cleaning products
Prepared and filed financial statements such as balance sheets and income statements
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Planned and executed catering parties
Successfully led key projects which resulted in successful event parties
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Hostess, 03/2010 - 06/2011 Hayatt Regency – City, STATE,
Checked inventory for required supplies, including food and beverages and made lists for hostess, documenting needed cleaning products
Effectively controlled the release of proprietary and confidential information for general client lists
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Led team of hostess to engaged in delivering assistance to customer service department on daily basis
Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
Provided outstanding and to assist the organization in achieving its human objectives by helping to assist customers service to new and long-standings by attending closely to concerns and developing solutions
Compiled data for handling cash transactions , as well as completing quantity reports, checking inventory and maintain the restaurant area to a high standard of cleanliness. Reports to disseminate to staff members, Work to achieving its financial objectives by helping to promote upscale, large ballroom events and management team
Provided onsite training,
Hostess/bartender, 01/2008 - 10/2010 Company Name – City, State,
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines and trained other waitress's in proper usage
Designed custom private function and banquet packages to accommodate groups of up to 100, including business dinners, sales presentations, club meetings, weddings and charity events
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
Arranged each place setting attractively and verified all items were clean and free from water spots and chips
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Helped to plan and execute parties for more than 250 guests, including coordinating menus and preparing tables
Helped restaurant staff set up small and large events to coordinate smooth execution
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Handled up to $2000 of card and cash transactions daily, accurately keeping payment records and investigating irregularities
Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Guided guests to appropriate seating for party size, provided with menus and porper settings
Explained preparation of various menu items, describing ingredients and cooking methods to customers
Assisted waitress by taking guests drink orders, food and special meals
Managed closing duties, including restocking items and reconciling cash drawer
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Answered customers' questions about hours, seating, current wait time and other information
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Placed reservations through phone and email into Microsoft and power point
Assisted kitchen staff with food counts by determining number of items required for complete service
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
Answered phones politely and promptly, accurately recording and confirming reservations
Completed end-of-day financial paperwork in data base-table restaurant, efficiently using FSDBCO
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
Education and Training
High School Diploma: , Expected in 06/2008 - Friendship Collegiate Academy - Washington DC, GPA:
Associate of Arts: Architectural And Building Sciences, Expected in 01/2009 - George Washington University - Washington, DC GPA:
Associate of Arts: Architectural And Building Sciences, Expected in 09/2016 - UDC University Of District Of Columbia - Washington DC, GPA:
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