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Sales Associate Resume Example

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AW
SALES ASSOCIATE
Summary

Results-oriented Sales Associate specializing in retail sales and support. Proven 3-year track record of success in exceeding customer service and sales goals. Pursuing leadership position with growing company.

Skills
  • Retail loss prevention
  • Inventory control procedures
  • Reliable and punctual
  • Team player mentality
  • Product Sales
  • Retail merchandising expertise
  • Listening skills
  • Outgoing personality
  • POS system operation
  • Written and oral communication skills
  • Cash register operation
  • Reading comprehension skills
  • Superb time management
  • Accurate money handling
  • Sales expertise
  • Customer- and service-oriented
Experience
Cort Business Services | Gahanna , OHSales Associate10/2019 - Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Helped average of 20 customers per day by responding to inquiries and locating products.
  • Prepared cash deposits up to $10,000 with zero discrepancies.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Communicated with customers about service offerings, including policies, restrictions and refund policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
Cort Business Services | Knoxville , TNSales Associate06/2017 - 12/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Offered product and service consultations and employed up-selling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used Square register system to ring up customer purchases, process payments and issue receipts.
  • Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Communicated with customers about service offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
Life Care Centers Of America | Kirkland , WAWaitress10/2018 - 05/2019
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Inspected restrooms for cleanliness and availability of supplies 3-4 times per shift.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Maintained accuracy while handling payments of up to $100, giving change and printing receipts with register system.
  • Checked order accuracy and food quality before delivering to customers.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in two-compartment sink.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Minimized customer wait times by efficiently taking and filling over 50 orders each day.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up-sell goals.
Education and Training
Kilgore College | City, StateAssociate of Arts in Speech2020
  • 3.6 GPA
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good
Resume Strength
  • Completeness
  • Clear contact info

Resume Overview

School Attended

  • Kilgore College

Job Titles Held:

  • Sales Associate
  • Waitress

Degrees

  • Associate of Arts in Speech

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