Sales Associate Resume Example Cort Business Services

SALES ASSOCIATE

Summary

Results-oriented Sales Associate specializing in retail sales and support. Proven 3-year track record of success in exceeding customer service and sales goals. Pursuing leadership position with growing company.

Skills

Retail loss prevention
Inventory control procedures
Reliable and punctual
Team player mentality
Product Sales
Retail merchandising expertise
Listening skills
Outgoing personality

POS system operation
Written and oral communication skills
Cash register operation
Reading comprehension skills
Superb time management
Accurate money handling
Sales expertise
Customer- and service-oriented

Experience

Cort Business Services | Gahanna , OHSales Associate10/2019 - Current

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assisted customers by finding needed items and checking inventory for items at other locations.
Helped average of 20 customers per day by responding to inquiries and locating products.
Prepared cash deposits up to $10,000 with zero discrepancies.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Used register system to ring up customer purchases, process payments and issue receipts.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Communicated with customers about service offerings, including policies, restrictions and refund policies.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.

Cort Business Services | Knoxville , TNSales Associate06/2017 - 12/2019

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Helped average of 15 customers per day by responding to inquiries and locating products.
Offered product and service consultations and employed up-selling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Used Square register system to ring up customer purchases, process payments and issue receipts.
Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
Recommended merchandise to customers based on needs and preferences.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Communicated with customers about service offerings, including policies, restrictions and refund policies.
Educated customers on product and service offerings.

Life Care Centers Of America | Kirkland , WAWaitress10/2018 - 05/2019

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Inspected restrooms for cleanliness and availability of supplies 3-4 times per shift.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Answered phones politely and promptly, accurately recording and confirming reservations.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
Maintained accuracy while handling payments of up to $100, giving change and printing receipts with register system.
Checked order accuracy and food quality before delivering to customers.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in two-compartment sink.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Minimized customer wait times by efficiently taking and filling over 50 orders each day.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up-sell goals.

Education and Training

Kilgore College | City, StateAssociate of Arts in Speech2020

3.6 GPA

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Sales Associate Resume Example

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