Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 3 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Well experienced in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Valid history of surpassing sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Performance-driven auto part sales professional with a stellar record of accomplishment in connecting with a wide variety of customers and driving remarkable deals. Energetic and dedicated employee ready to drive customer satisfaction and generate engaging conversions via amiable interactions and professional guidance. Exceptional strengths in inventory management, training and customer service. Approachable representative skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Proven success in satisfying sales objectives and securing repeat patronage. Strategically increase profitability with enhanced displays and appealing ensembles. Focused staff member with exceptional record of achievements in exceeding sales, service and performance targets. Engaging members committed to providing outstanding customer service while maximizing sales. Positive role model fixed on team leadership, personnel support and customer relationship building. Talented attendant with strong background in automotive sales also repairs. Passionate about promoted sales, customer relationship management and merchandising.
- Sales
- Product and Service Sales
- Excellent Communication Skills
- Cash Handling Accuracy
- Loss Prevention
- Learning Strategies
- Sales Expertise
- Operation Monitoring
- Inventory Control Procedures
- Merchandising Understanding
- Refunds Exchanges and Adjustments
- Processing Item Returns
- Accurate Money Handling
- Merchandising
- Listening Skills
- Merchandising Knowledge
- Cash Register Operation
- Store Merchandising
- Cleaning
- Sales Goals
- Written and Oral Communication Skills
- Problem-Solving Skills
- Item Location
- Negotiations
- Description and Demonstration of Products
- Exceptional Customer Service
- Retail Merchandising Expertise
- Reading Comprehension Skills
- Retail Loss Prevention
- Product Knowledge
- Customer Checkout
- Client Account Management
- Product and Service Information
- Dispute Mediation
- Product Sales
- Credit Card Transaction Processing
- Customer Contact
- Product Availability
- Product Line Expansion
- Able to Persuade Others Effectively
- Adapt to Diverse Groups
- Stocking and Replenishing
- Merchandising Expertise
Brighton, MA, 02/2021 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales, also moved overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Negotiated and closed deals with minimal oversight.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Processed orders through Z-net and coordinated product deliveries.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Helped an average of ~125 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by pulling multiples hard-parts as well as overstock items by checking inventory for items at other locations.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Listening to customers needs to identify and recommend optimal suggestions to parts and tools to purchase for their vehicles problem.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Reduced process lags by training employees on best practices and protocols.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Recruited, hired and trained new hires to optimize profitability.
Catonsville, MD, 06/2020 - 01/2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales, also moved overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Negotiated and closed deals with minimal oversight.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Processed orders through Z-net and coordinated product deliveries.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Helped an average of ~200 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by pulling multiples hard-parts as well as overstock items by checking inventory for items at other locations.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Listening to customers needs to identify and recommend optimal suggestions to parts and tools to purchase for their vehicles problem.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Reduced process lags by training employees on best practices and protocols.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Recruited, hired and trained new hires to optimize profitability.
Macon, GA, 08/2018 - 01/2019
- Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Promoted a welcoming environment by acknowledging customers and engaging in conversation to identify footwear needs.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Seated customer to measure feet and properly fit with correct size shoes.
- Mixed and matched paints according to customer specifications.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Drove sales of specific brands of shoes such as Brooks by applying proactive nature, knowledge of customer preferences and active listening skills.
- Stayed up to date on store promotions, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Communicated with customers about sales, clearance, and deals there including policies, restrictions and refund policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Constantly having to work on customers/coworkers, roommates/friends, and my car. Constantly playing a variety of sports with friends and meeting knew people.
I am extremely eager about learning new technique and procedures. In addition to having great communication with customers, transcends in receiving information.
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Resume Overview
School Attended
- Mountain View High School
- Georgia Gwinnett College
- Gwinnett Technical College
Job Titles Held:
- Sales Associate
- Sales Associate
- Footwear Sales Associate
Degrees
- High School Diploma
- Associate of Science
- Associate of Applied Science
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