I am a customer-focused retail sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. I'm also a reliable sales associate with strengths in inventory management, and training. Encourage a friendly work environment, knowledgeable and hard-working team player.
Skills
Product brand promotions
Eager learner
Relationship selling
Retail loss prevention
Merchandising knowledge
Inventory control procedures
Listening skills
Money handling
Written and oral communication skills
Reliable and punctual
Cash register operation
Superb time management
Team player mentality
Retail merchandising expertise
Documentation and recordkeeping
Customer- and service-oriented
Sales development
Reading comprehension skills
Energetic self-starter
Sales expertise
Education and Training
Central High SchoolChampaign, IL, Expected in 05/2016 – –High School Diploma: - GPA:
Certifications
Certificate of Food Safety, Niemann Foods-2017
Certificate of Food Safety, Niemann Foods-2018
Experience
Coty Inc. - Sales Associate Miami, FL, 09/2019 - 03/2021
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through the official company's website and coordinated product deliveries.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Helped average of 120 customers per day by responding to inquiries and locating products.
Prepared cash deposits up to $400 with zero discrepancies.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Zingerman's - Coffee Barista Ann Arbor, MI, 07/2019 - 03/2020
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Listened to customer desires and needs to recommend optimal products.
Maintained highest standards of conduct and service to support company reputation.
Cleaned and sanitized work areas, utensils and equipment.
Increased use of recycling and compost programs by using old coffee grinds as an alternative for our potted plant soil, reducing trash waste by 40%.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Increased sales by 18% by arranging merchandise in innovative and eye-catching displays.
Gave details on coffee blends and preparation descriptions to customers.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu preparations to serve all customer beverage desires.
Greeted guests with pleasant smile and superior customer service.
Checked temperatures of freezers, refrigerators and heating equipment on daily basis.
Received and accurately processed customer payments.
Increased sales by 46% through leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
Maintained calm demeanor during high-volume periods and special events.
Educated customers on beverage menu items and provided samples of daily brews.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Passed 3 inspections by following health, safety and sanitation guidelines.
Described menu items to customers and suggested products based on stated preferences.
Dierbergs - Deli Associate Lake St Louis, MO, 08/2017 - 07/2018
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 24% boost in revenues.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Cleaned utensils, dishes and glasses for customer use.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Completed orders of all sizes according to customer preferences, improving patron retention by 47%.
Cross-trained in other kitchen positions to support team and meet customer needs.
Documented and entered special orders for event catering and party trays using a daily order paper chart.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Meijer - General Merchandise Associate City, STATE, 06/2016 - 02/2017
Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Used RF scanner to pick items from bins and complete orders.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Restocked shelves with current merchandise in attractive displays to promote sales.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
