Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
Relationship selling
Merchandising knowledge
Cash handling accuracy
Retail loss prevention
Written and oral communication skills
B2B sales and customer service
Customer- and service-oriented
Team player mentality
Outgoing personality
Experience
Sales Associate, 07/2021 - Current Cspi – Miami, FL,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Overnight Stocker/Cashier Team Lead, 02/2018 - Current Cspi – Orlando, FL,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
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