Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking Internship Student currently studying for Sociology in Cultural Diversity. Dedicated to continuous improvement and building career foundation. Offers strong administrative, time management and multitasking skills.

  • Listening skills- In both of my roles as a manager and a sales associate, I have had to effectively listen to my customers' wants and needs and had to respond in ample amount of time. I will listen to customer complaints and will often diffuse the situation and try to find a satisfactory solution.
  • Customer- and service-oriented-
  • Money handling
  • Documentation and recordkeeping
  • Team player mentality- Worked in groups at previous employment in order to reach store goals and provide excellent customer service.
  • Reading comprehension skills
  • Reliable and punctual
Sales Associate, 06/2019 - Current
Cvs Health Pottstown, PA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of fifty customers per day by responding to inquiries and locating products.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Shift Manager, 11/2014 - 05/2019
Wendy's Coldwater, MI,
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Generated reports to assess performance and make adjustments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Increased customer base and market share by promoting product through diverse channels.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Met with each associate to establish realistic monthly sales goals.
  • Handled over $1500 in funds each day in fast-paced Restaurant environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
Camp Counselor, 06/2011 - 08/2016
City Of Rock Island Rock Island, IL,
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Reported any camper not following proper safety protocols to maintain safety of 30 campers.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Helped participants enjoy activities while ensuring adherence to protocol.
Clerical Assistant, 06/2011 - 08/2011
Rutgers University New Brunswick, NJ,
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Kept office records organized and supplies well-stocked for optimal team performance.
Education and Training
Bachelor of Science: Sociology, Expected in 12/2021
Kennesaw State University - Kennesaw, GA
  • Minor in History
  • Minor in Professional Writing
  • 2.58 GPA
  • Completed professional development in Research Methods (Learned how to insert data into the SPSS system for research purposes, learned how to conduct and implement surveys, Learned how to effectively interview participants for research purposes).
  • Major in Sociology with a concentration in Cultural Diversity Studies
  • Completed coursework in Overview of Human Services, Society, Community and Health and Alcohol, Drugs and Society, and Professional Interviewing Skills.
  • Learned how to create an effective research proposal. Title: How is Standardized Testing effecting the U.S. Educational System?

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  • Kennesaw State University

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  • Shift Manager
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  • Bachelor of Science

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