(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Highly motivated with extensive customer service and sales experience. Outgoing professional with computer skills and data entry experience. Consistently recognized for excellence in customer service.

Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with superior work ethic.

  • Exceptional Customer Service
  • Multi-tasking strength
  • Problem-solving skills
  • Professional demeanor
  • Social perceptiveness
  • Cash Handling
  • Relationship building
  • Upselling
  • Excellent people skills
  • Merchandising understanding
  • Adapt to diverse groups
  • Point of Sale Knowledge
  • Sales
  • Stocking and Replenishing
  • Merchandising Knowledge
  • MS Office
  • Organization
  • Interpersonal Communication
  • Compassion
  • Critical thinking
  • Computer skills
  • Basic math
  • First Aid/CPR
  • Detail-oriented
Northwest Iowa Community College Sheldon, IA Expected in Associate Of Arts And Sciences : - GPA :
Work History
Downeast Outfitters - Sales Associate
Farmington, UT, 06/2017 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
  • Documented all customer interactions in internal database to maintain customer service history details.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and vacuuming store floors.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Uncle Julio's - Waitress
Fort Worth, TX, 02/2017 - Current
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Clarion Wellness And Rehabilitation Center - Dietary Aide/Housekeeping
City, STATE, 09/2015 - 06/2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Documented and reported all necessary facility and building repairs observed.
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
  • Responded to requests from patrons for linens and toiletries.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Reported and documented resident changes in consumption or behaviors.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations.

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School Attended

  • Northwest Iowa Community College

Job Titles Held:

  • Sales Associate
  • Waitress
  • Dietary Aide/Housekeeping


  • Associate Of Arts And Sciences

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