Dependable and motivated Office Assistant with exceptional customer service skills, strong work ethic,
and a friendly, but professional demeanor. Able to learn and quickly master new concepts and skills. Can
handle multiple responsibilities simultaneously while providing exceptional service with strict attention
to detail. Self-directed and motivated team player who also works well independently
Soccer Coach for Westford Youth Soccer Association. Religious Education Teacher,
Food Pantry Delivery Coordinator and Assistant Treasurer at First Parish Church United, Westford.
Classroom Volunteer, Room Parent and Library Volunteer at Westford Public Schools.
Greet customers, educate them on the latest styles, trends and current sale promotions, select products that best fit their personal needs. Offer and explain benefits of the Pier 1 Rewards Credit Card. Open new Credit Card accounts. Process all sales transactions and refunds accurately and in a timely fashion. Answer customers' questions and address problems and complaints in person and via phone. Promote and process E-commerce orders. Maintain visually appealing and effective displays for the entire store. Unload trucks, stock shelves and carry merchandise out on the floor for customers. Mark clearance products and update price tags to reflect current sale prices.
Process all sales transactions in an accurate and timely fashion. Inform customers about all product lines and services offered by The Paper Store. Balance the needs of multiple customers simultaneously in a fast-paced retail environment. Offer and promote the Hallmark Gold Crown Rewards Card. Open new Rewards Card memberships. Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintain, organize and stock sales floor.
Performed tasks similar to those described above in current job position. Named Employee of the Month for December 2004.
Assisted customers with financial transactions. Examined checks for identification and endorsement. Entered member transaction data into online banking software. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service.
Minor in Business Administration, Coursework in Travel and Tourism, 3.2 GPA, Dean's List every semester, Member of Gamma Theta Upsilon (National Geographic Honor Society), Graduated Cum Laude.
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