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sales associate resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Skills
  • Sales Monitoring
  • Product and Service Knowledge
  • Problem Resolution
  • Performance Evaluations
  • Team Leadership
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Customer Relations
  • Retail Operations Management
  • Customer Rapport
  • Marketing Tactics
  • Store Opening and Closing
  • Display Setup
  • Retail Loss Prevention
  • Customer Service
  • Merchandising Knowledge
  • Sales Goals Attainment
  • Problem-Solving
  • Product Sales
  • Reliable and Punctual
  • Team Player Mentality
  • Sales Expertise
  • Excellent Communication Skills
  • Friendly and Outgoing
  • Customer- and Service-Oriented
Experience
04/2018 to 04/2021
Sales Associate Weld North Education Tucson, AZ,
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
07/2013 to 07/2015
Sales Associate Weld North Education Scottsdale, AZ,
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Increased purchase amounts by cross-selling with similar products.
  • Used technology resources to assist customers in locating and selecting items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
04/2004 to 11/2011
Lead Sales Associate Hand & Stone Spring Lake, NJ,
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Fostered great experience by engaging with guests, utilizing acquired skills and training.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Built repeat customer base by driving excellent loyalty program and data capture.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
08/1998 to 05/2003
Assistant Manager Jams Arbitration, Meditation, And Adr Services Houston, TX,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Analyzed business performance data and forecasted business results for upper management.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
Education and Training
Expected in 08/1997 to to
BBA: Economics / Agribusiness
Georgia Southern University - Statesboro, GA
GPA:

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Resume Overview

School Attended

  • Georgia Southern University

Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Lead Sales Associate
  • Assistant Manager

Degrees

  • BBA

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