LiveCareer-Resume

sales associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Service Recommendations
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • High-Volume Environments
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Security Administration
  • Call Center Operations
Work History
Sales Associate, 01/2020 - Current
Children's Place Tannersville, PA,
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Prepared large cash deposits with zero discrepancies.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.
Call Center Customer Service Representative, 02/2016 - 12/2019
Mgm Resorts Saint Petersburg, FL,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 40 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Security Officer, 10/2014 - 02/2016
First Health Of The Carolinas Ellerbe, NC,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Education
Associate of Applied Science: , Expected in 05/2018
-
Honolulu Community College - Honolulu, HI
GPA:
Status -
Diploma: , Expected in 05/2014
-
James Campbell High School - Ewa Beach, HI,
GPA:
Status -
Affiliations

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Resume Overview

School Attended

  • Honolulu Community College
  • James Campbell High School

Job Titles Held:

  • Sales Associate
  • Call Center Customer Service Representative
  • Security Officer

Degrees

  • Associate of Applied Science
  • Diploma

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