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sales associate resume example with 8 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Cash handling accuracy
  • [Type] brand promotions
  • Merchandising knowledge
  • Relationship selling
Experience
10/2019 to 09/2020 Sales Associate Jerry's Food | Rib Mountain, WI,
  • Offered product and service consultations and employed upselling techniques.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
01/2018 to 12/2019 Universal Banker Bbcn Bank | Bayside, NY,
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Completed routine teller tasks with high accuracy, including transfers, deposits and bill payments.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Advised customers on bank products, services and financial planning options.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing, including ATM.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Put together and executed loan documents.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
07/2009 to 11/2014 Assistant Branch Manager, Operations NBT Bancorp | City, STATE,
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supervised [Number] branch team members and provided management with suggestions regarding performance assessments.5
  • Supervised [Number] branch team members and provided management with suggestions regarding performance assessments.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Developed strategy to achieve target sales goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Education and Training
Expected in 06/1983 to to High School Diploma | Troy Senior High School, Troy, Pa, GPA:

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Resume Overview

School Attended

  • Troy Senior High School

Job Titles Held:

  • Sales Associate
  • Universal Banker
  • Assistant Branch Manager, Operations

Degrees

  • High School Diploma

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