Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in medical administration.

Experienced in customer service with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Experienced Sales Associate with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

  • Stocking and Replenishing
  • Merchandising Knowledge
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Relationship building
  • Loss prevention
  • Adapt to diverse groups
  • Excellent people skills
  • Problem-solving skills
  • Social perceptiveness
  • Merchandising understanding
  • Cash Handling
  • Professional demeanor
  • Multi-tasking strength
  • Cash register operation
Work History
Sales Associate, 07/2018 - Current
Jerry's Food Sanibel, FL,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
  • Educated customers on promotions to enhance sales.
  • Solved customer challenges by offering relevant products and services.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Lead, 08/2017 - 07/2018
Hcl Technologies Ltd. Erie, KS,
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
Hostess, 06/2016 - 06/2017
Omni Hotels Oklahoma City, OK,
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Documented reservations and communicated changes to guests using POS
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times. Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Answered customer questions about hours, seating and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
General Diploma: , Expected in 06/2017
Western High School - Russiaville, IN
Certificate: Esthetician, Expected in 08/2018
Summit Salon Academy - Kokomo, IN,
Certificate : Medical Administration, Expected in 12/2020
Ivy Tech Community College - Kokomo, IN,
Additional Information

Medical terminology knowledge

Knowledge of EHR system and scheduling

Basic knowledge of medical coding ICD-10, HCPCS 2020, and CPT 2020

Experience answering phones

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Resume Overview

School Attended

  • Western High School
  • Summit Salon Academy
  • Ivy Tech Community College

Job Titles Held:

  • Sales Associate
  • Lead
  • Hostess


  • General Diploma
  • Certificate
  • Certificate

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