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sales associate resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated service professional with twenty plus years in tourism and aeronautical industry. Experienced and skilled in areas of leadership, customer relations, project planning and operations. Ability to cultivate strong working relationships with all levels of management, employees and external stakeholders to efficiently and effectively improve organizational process.

Skills
  • Project Coordination
  • Team Management
  • Staff Training
  • Customer Account Management
  • Budget Planning
  • Verbal and Written Communication
  • Office Management
  • Discretion and Confidentiality
  • Account Reconciliation
  • Cash Register Operations and Credit Card Payment Processing
  • Sales Report Generation
  • Staff Supervision
Education
Ashworth College Norcross, GA Expected in 10/2013 Bachelor of Science Management : - GPA :
University College of The Caribbean Montego Bay Jamaica, Expected in 11/2008 ASc : Business Administration - GPA :
Certifications
  • 20-hr FL SAFE Comprehensive: Mortgage Loan Originator Course 2022
  • Coaching and Mentoring for Success by HR Dynamix 2021
  • Information Security Awareness Training by KnowBe4 2022
  • Emergency Planning and Crisis Management by Airport Council International 2019
  • Emergency Preparedness and Contingency Planning by Airport Council International 2018
  • Project Management an Introduction by Airport Council International 2010
  • Airport Business Operations by Airport Council International 2010
  • Introduction to Performance Management by Airport Council International 2010
  • CCM3- Parking, Ground Transportation, Services and Concession Annual Plan 2009
  • Business Writing Skills by Airport Council International 2009
  • Airport Safety Management Systems by QualaTech Aero Consulting Ltd. 2007
  • Supervisory Management Techniques by Florida Atlantic University 2007
  • Airport Security Awareness by Aviation Training and Development Institute 2004
  • Supervisory Management by Institute of Management Science 2004
Work History
Northern Tool + Equipment - Sales Associate
Chattanooga, TN, 06/2022 - 07/2022
  • Attended training courses to build understanding of processes, techniques and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Closely monitored procedures under direction of leadership to identify potential areas for improvement.
The Paradies Shops - Groundside Coordinator
St. Thomas, VI, 11/2003 - 04/2022
  • Gathered and organized materials to support operations
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
  • Entered data, generated reports and produced tracking documents
  • Coached employees through day-to-day work and complex problems
  • Performed technical, operational, clerical and customer service support activities
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities
  • Managed filing systems for electronic and hard copy documents to keep organized records
  • Completed bi-weekly payroll for employees
  • Assist in recruitment and interview process of new employees
  • Supervise team of 5-10 Parking Toll Attendants and security contractors
  • Train and conduct employee performance appraisal
  • Participated in workshops and in-service meetings to enhance personal growth and professional development
  • Collected and analyzed data from car park logs to prepare reports and presentation for management
  • Prepared agendas and took notes at meetings to achieve proceedings
  • Drove implementation of automated car parking system
  • Interceded between employees during arguments and diffused tense situations
  • Orchestrated short and long-term parking planning projects and programs including daily coordination of ongoing construction projects and programs.
  • Collected payments for parking services
  • Process parking permits and collected payments
Sandals Resorts International - Airport Supervisor
City, STATE, 04/2001 - 10/2003
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Liaised with sales, marketing and management teams in planning and execution of travel agent visits
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conduct training for new staff.
  • Trained staff to resolve guest challenges with emphasis on developing initiative and building problem-solving skills while eliminating need for escalation.
  • Directed and supervised airport operations.
  • Provided billing information relating to guess transfers for payment to transportation providers.
Additional Information
  • AWARDS , , 1st place- Embodying our Values Awards (Operations Division) 2021

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Resume Overview

School Attended

  • Ashworth College
  • University College of The Caribbean

Job Titles Held:

  • Sales Associate
  • Groundside Coordinator
  • Airport Supervisor

Degrees

  • Bachelor of Science Management
  • ASc

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