sales associate resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Education and Training
Lafayette High School Lafayette, LA Expected in 05/2001 High School Diploma : - GPA :
Louisiana Technical College - Lafayette Lafayette, LA Expected in Certificate : Barbering - GPA :
Sophia Learning , Expected in : Business Administration - GPA :
  • Stockroom Upkeep
  • Sales Goals Attainment
  • Store Opening and Closing
  • Time Management
  • Flexible Schedule
  • Customer Service
  • Stocking and Receiving
  • Dispute Mediation
  • Display Setup
  • Problem-Solving
  • Policy and Procedure Adherence
  • Merchandising
  • Merchandising Knowledge
  • Verbal and Written Communication
  • Inventory Control Procedures
  • Teamwork and Collaboration
  • Friendly and Outgoing
  • Outgoing Personality
  • Energetic Self-Starter
  • Reliable and Punctual
  • Excellent Communication Skills
  • Listening Skills
  • Written and Oral Communication Skills
Voya Financial Inc. - Sales Associate
Phoenix, AZ, 10/2019 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used technology resources to assist customers in locating and selecting items.
Smart Pawn & Jewelry - Assistant Manager
Acworth, GA, 04/2016 - 05/2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Recruited and trained new employees to meet job requirements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cornerstone Building Brands - CDL Class A Driver
Lithia Springs, GA, 07/2017 - 01/2020
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Loaded, balanced and secured product to safely transport goods.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Obtained signatures needed to complete and process paperwork.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Read and interpreted maps to determine vehicle routes.
  • Processed shipment documents neatly and efficiently for each load.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Delivered customer orders to homes and places of business within established time frames.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Used ropes and blocks to safely secure cargo for transport.
  • Followed regular schedule of pickups for individual customers and groups.
  • Recorded expenses and maintained receipts.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Fulfilled back haul orders and spotting trailers in loading yard.
  • Maintained ongoing communications with driver management in operations center to keep teammates informed.
  • Retained valid proof of insurance and registration in vehicles.
  • Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Performed daily inspections and completed vehicle repairs.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

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Resume Overview

School Attended

  • Lafayette High School
  • Louisiana Technical College - Lafayette
  • Sophia Learning

Job Titles Held:

  • Sales Associate
  • Assistant Manager
  • CDL Class A Driver


  • High School Diploma
  • Certificate
  • Some College (No Degree)

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