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SALES ASSOCIATE Resume Example

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SALES ASSOCIATE
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Skills
  • Hourly shift management
  • POS systems
  • Personnel development
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Opening and closing procedures
  • Inventory management
  • Scheduling
  • Hazardous Materials Endorsement
  • Heavy Equipment Operator Certificate
  • Troubleshooting
  • Basic administrative knowledge
Work History
SALES ASSOCIATE November 2014 to Current
 SEARS - SHREVEPORT, LA
  • Displayed the appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Assisted with buying over the counter and communicating with retail merchants.
  • Upheld stock levels and proper pricing for multiple product lines.Authorized payment of invoices and return of merchandise.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Educated customers on product and service offerings.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
IB MAT HANDLER May 2014 to October 2014
 O'REILLY DISTRIBUTION CENTER - HOUSTON, TX
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Processed customs duties and fees quickly to release international shipments.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Operated [Software Program] shipping system efficiently and accurately.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
  • Assembled product containers and crates.
CSM November 2013 to May 2014
 WALMART - Houston, TX
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Trained staff to deliver outstanding customer service.
CASHIER April 2013 to September 2013
 THE FRESH MARKET - HOUSTON, TX
  • Recommended and helped customers select merchandise based on their needs.
  • Served as liaison between customers, store personnel and various store departments.
  • Received and processed cash and credit payments for in-store purchases.
  • Maintained friendly and professional customer interactions.
SALES ASSOCIATE March 2013 to October 2013
 THE HOME DEPOT - HOUSTON, TX
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Verified that all merchandising standards were maintained on a daily basis.
SALES ASSOCIATE May 2012 to October 2013
 ROSS STORES - HOUSTON, TX
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Placed special merchandise orders for customers.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Received and processed cash and credit payments for in-store purchases.
  • Described use and operation of merchandise to customers.
MCA-SOFTLINE July 2011 to April 2012
 SE - HOUSTON, TX
  • ARSDesigned displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Assisted with buying over the counter and communicating with retail merchants.
  • Managed the purchasing process for the entire department.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Selected merchandise based on the most favorable price and quality.
  • Authorized payment of invoices and return of merchandise.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
WILDLIFE COORDINATOR June 2010 to July 2011
 SCA - HOUSTON, TX
  • Inoculated animals against various diseases such as rabies and distemper.
  • Educated the public about diseases that are spread from animals to humans.
  • Prepared, processed and analyzed lab samples.
  • Vaccinated animals and administered medications orally and intravenously.
  • Collected tissue, feces, blood and urine samples for examination and analysis.
  • Administered medicine to animals and monitored health following treatment.
  • Checked animals' temperature, heart rate and lung sounds.
Education
JONES H S 2010 HOUSTON, TX
 High School Diploma:
HCC 2011 HOUSTON, TX
 Associate of Applied Science: INFORMATION TECHNOLOGY
BPCC Current SHREVEPORT, LA
 Associate of Applied Science: HEALTHCARE MANAGEMENT/MEDICAL RECORDS
  • Coursework in Human Resources Management and Accounting
  • Coursework in Health Services Administration and Business
  • Coursework in Community Health
Accomplishments
  • Managed and led a team of 15 Retail Sales Associates.
  • Sorted cargo before loading and unloading.
  • Read work orders or received oral instructions to determine work assignments and material and equipment needs.
  • Carried needed tools and supplies from storage or trucks.
  • Staged final products for shipment.
  • Cleared damaged items and loaded freight.
Certifications
  • CERTIFIED HEAVY EQUIPMENT OPERATOR 06/2017
Skills
Assistant Manager, cash registers, closing, credit, customer satisfaction, excellent customer service, customer service, forklifts, inventory, meetings, merchandising, personnel, pick, pricing, purchasing, quality, reconciling, retail, sales, shipping, phone
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Resume Overview

Companies Worked For:

  • SEARS
  • O'REILLY DISTRIBUTION CENTER
  • WALMART
  • THE FRESH MARKET
  • THE HOME DEPOT
  • ROSS STORES
  • SE
  • SCA

School Attended

  • JONES H S
  • HCC
  • BPCC

Job Titles Held:

  • SALES ASSOCIATE
  • IB MAT HANDLER
  • CSM
  • CASHIER
  • MCA-SOFTLINE
  • WILDLIFE COORDINATOR

Degrees

  • High School Diploma :
    Associate of Applied Science : INFORMATION TECHNOLOGY
    Associate of Applied Science : HEALTHCARE MANAGEMENT/MEDICAL RECORDS

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