Customer-focused management professional, with successful track record of leading and managing teams. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities
maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations.
Education and Training
Ph.D.: Management Information SystemsWalden UniverstiyCity, State
MBA: Business Administration2001Webster UniversityCity, State
Bachelor of Science: Public Relations1996University of FloridaCity, State
Sales Associate02/2016 to 07/2017Company NameCity, State
Build personal connections with customers styling and style advice.
Create excitement for the brand and the products via fundamental knowledge of the Lucky
Apply key selling behavior to connect personal, store and company wide sales goals.
Inform customers about specifics of each product.
Substitute Teacher01/2016 to CurrentCompany NameCity, State
Responsible for providing instruction and managing the classroom environment.
Encourage, monitor and promote student progress.
Follow the lesson plan and outlines by the absent teacher.
Maintain the established routines and procedures for the school and assigned classroom.
Work cooperatively with all student personnel.
Maintain student confidentiality.
Provide a written report on the day's activities at the conclusion of each day for the absent
Merchandiser02/2015 to 02/2016Company NameCity, State
Weekly merchandising in a four-store territory in the Fort Lauderdale area.
Aid stores in meeting their goals from new item cut ins; resets; surge projections; installations; in store insights; and retail optimization.
products and services to drive sales.
Maintained special displays.
Updated products counts
and other information for client database.
Ensured that products were properly stocked and rotated.
Established and maintained a friendly and professional relationship with store managers and department managers.
Textile Designer/Web-based Store Owner11/2011 to 09/2015Company NameCity, State
Owner and operator of a web-based home goods store
Hand drawn textile prints
Digitally rendered textile prints with Adobe Illustrator
Performed all management, marketing and social media aspects of the business.
Business Management Instructor01/2008 to 01/2010Company NameCity, State
Provided student-centered instruction for undergraduate business management courses.
Work independently to continuously build relationships through networking and cold-calling local
businesses to promote student job placement.
Increased and maintained course attendance from 73 % to 87%.
Redesigned course curriculum with an integration of web-based technologies.
Logistics Manager02/2006 to 02/2008Company NameCity, State
Managed the logistics and facilities of four retail clothing stores.
Worked with regional management on product placement and strategic operational issues.
Utilized management information systems to analyze and forecast consumer trends, and identify sales opportunities.
Responsible for productivity improvements for the shipment-intake process, product placement,
and price management.
Set, monitored, and provided follow-up on logistics productivity goals, and objectives in order to
Developed recruiting, and staffing goals, objectives, and milestones.
Directed all tasks and activities associated with risk management, store safety, and facilities
Responsible for training new logistics managers on proprietary information systems, Point of
Sale back office system, store merchandising, and logistics.
District Manager03/2004 to 02/2006Company NameCity, State
Managed a district of 24 stores in North Carolina and South Carolina.
Created district budget and sales goals based on key performance indicators, data analysis,
and seasonal trends.
Created queries to produce vendor reports to drive district sales goals.
Negotiated with vendors on special promotions and pricing strategies to maximize store gross
Provided active, directional leadership of store managers, supervisors, and project management
Scheduled, planned, and forecast district inventories using inventory management systems.
Served as the liaison for the company-wide cooler roll program, and web-based POS system.
Performance Manager09/2003 to 03/2004Company NameCity, State
Supported the Area Operations Manager with supervision of 20-26 stores in the district.
Ensured that store operations standards were consistently met in areas such as Door-to-Shelf,
store recovery, inventory preparation, data integrity and customer service.
Took appropriate action in instruction, training, and planning to resolve any problematic areas.
Established baseline measures and provided feedback on store-level progress.
Evaluated and measured personnel development and monitored the efficiency and effective-
ness of training programs through follow-up measures.
Evaluated the performance of store managers and store staff in order to enhance process effectiveness and efficiency.
Provided technical and professional coordination and leadership in the execution of daily operational activities.
Assisted operations manager in establishing short and long-term goals, objectives and policies
in the district.
Collaborated with the Area Operations Manager regarding appropriate budget levels for stores
taking into account shrink, program compliance, inventory schedule, effective use of field specialists, and other factors.
Assigned additional projects including hiring at job fairs, and grand opening preparation, training
and mentoring store managers, inventory preparation and supervision, shrink control, and conducting store audits.
Store Manager03/2003 to 09/2004Company NameCity, State
Managed a 12,000 square foot store with 10 employees.
Responsibilities included recruiting, hiring and training of all employees.
Supervised store product replenishment, weekly shipment receiving, product merchandising,
department plan-o-gram setting and revisions, vendor relations, and loss prevention.
Increased sales from $1.2 million to $1.7 million in 12 months.
Reduced shrink from 5.2% to 4.6%, during my first year managing the store.
Promoted to Performance Manager in 2004.
Executive Assistant Manager01/2001 to 01/2003Company NameCity, State
Managed a multi-department store.
Managed, trained and developed assistant managers in the management trainee program.
Consumer Relations SpecialistCompany NameCity, State
Trained medical office staff on the Medicaid billing and information system.
Developed and implemented community training programs for the Medicaid billing system and
Senior Customer Care SpecialistCompany NameCity, State
Maintained retention center database and monitored calls for quality assurance.
Developed wireless billing system training program for new associates.
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University of Florida
Job Titles Held:
Textile Designer/Web-based Store Owner
Business Management Instructor
Executive Assistant Manager
Consumer Relations Specialist
Senior Customer Care Specialist
Ph.D. : Management Information Systems MBA : Business Administration 2001 Bachelor of Science : Public Relations 1996
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