Customer Service Representative with extensive experience in retail/wholesale industry. Solid team player with upbeat, positive attitude. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Customer- and service-oriented
Client account management
Sales expertise
Listening skills
Written and oral communication skills
Problem-solving abilities
Adaptive team player
Courteous demeanor
Education and Training
Russell Sage CollegeTroy, NY, Expected in – –Bachelor of Science:Business - GPA:
Experience
Securitas Security Services Usa, Inc. - Sales Associate South San Francisco, CA, 11/2015 - Current
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Negotiated and closed deals with minimal oversight.
Educated customers on product and service offerings.
Communicated with customers about interior design service, including space planning and recommended merchandise options.
Recommended optimal merchandise based on customer needs and desires.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Saint-Gobain Corporation - Fine Jewelry Manager Anaheim, CA, 09/2006 - 05/2012
Organized and updated schedules to optimize coverage for expected customer demands.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Hired, trained, supervised and motivated team of 15 retail professionals to provide knowledgeable and fast service to every guest.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Enhanced sales by implementing merchandising and promotional improvements.
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