(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Customer Service Representative with extensive experience in retail/wholesale industry. Solid team player with upbeat, positive attitude. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Proficient in managing conversational flow and diffusing difficult customer situations.

  • Customer- and service-oriented
  • Client account management
  • Sales expertise
  • Listening skills
  • Written and oral communication skills
  • Problem-solving abilities
  • Adaptive team player
  • Courteous demeanor
Education and Training
Russell Sage College Troy, NY, Expected in Bachelor of Science : Business - GPA :
Securitas Security Services Usa, Inc. - Sales Associate
South San Francisco, CA, 11/2015 - Current
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Educated customers on product and service offerings.
  • Communicated with customers about interior design service, including space planning and recommended merchandise options.
  • Recommended optimal merchandise based on customer needs and desires.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Saint-Gobain Corporation - Fine Jewelry Manager
Anaheim, CA, 09/2006 - 05/2012
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Hired, trained, supervised and motivated team of 15 retail professionals to provide knowledgeable and fast service to every guest.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Enhanced sales by implementing merchandising and promotional improvements.
OneCoast Network LLC - Territory Manager
City, STATE, 08/2000 - 09/2006
  • Sold items to achieve sales and profit goals and increase overall revenue.
  • Presented products and services to prospective customers through trade shows and in store presentations that could meet business needs.
  • Expanded sales in territory by analyzing market opportunities, following up with prospects and developing trusted relationships.
  • Communicated clearly for solid connections with established customers to promote new products.
  • Managed customer accounts, enabling consistent attainment of sales goals and distribution targets.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Prospected for new business and analyzed sales potential to develop effective sales opportunities and call plan.
Macys Corporate Services Ltd. - Furniture Sales Manager
City, STATE, 01/1984 - 08/2000
  • Executed targeted merchandising and promotional plans
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and grow sales.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Created weekly schedules for sales associates to keep every shift well-staffed during holidays and busy periods.
  • Designed interior spaces by combining sets and pieces for cohesive looks.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.

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Resume Overview

School Attended

  • Russell Sage College

Job Titles Held:

  • Sales Associate
  • Fine Jewelry Manager
  • Territory Manager
  • Furniture Sales Manager


  • Bachelor of Science

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