Sales Associate resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Sales Associate offering one year of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge with a history of meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

  • Customer and service-oriented
  • Listening skills
  • Reading comprehension skills
  • Excellent communication skills
  • Team player mentality
  • Reliable and punctual
  • Cash register operation
10/2019 to Current Sales Associate Southern Glazer's Wine And Spirits, Llc | San Diego, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Assisted customers by finding necessary products and checking inventory for items at other locations.
  • Processed orders through Party Pick-up App (including cancelling, rerouting, and finalizing orders)
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Used a register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Communicated with customers about product or service offerings, including policies, restrictions and refund policies.
08/2015 to Current Pet Sitter Rover.Com | City, STATE,
  • Applied ointments and other medication to treat eyes, skin and other body parts.
  • Changed bedding weekly to promote optimal health and comfort for each animal.
  • Picked up and dropped off animals to coordinate comprehensive, door-to-door service for regular customers.
  • Offered animals ample exercise opportunities through walks and play activities.
  • Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
  • Provided seamless communication to inform pet owners of visits and pet status.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Monitored medication administration as directed by pet owners and vet.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Performed scheduled walks and activities with outdoor pets.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Promoted optimal physical health by feeding and watering every animal on regular schedule.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business 88%.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Walked animals outside for potty breaks 10-12 times per day to avoid accidents in play areas and on bedding.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Fed animals required amount daily and refilled water dish for fresh water supply.
09/2017 to 03/2019 Bridge Cafe 121 Madelyn Parker | City, STATE,
  • Completed more than 35 orders each shift with focus on quality and efficiency.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Answered questions about menus, giving guests list of items included in dishes when asked.
  • Reported to Kitchen Manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Made sure guests were satisfied with meals, taking swift action to correct problems.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Took inventory of supplies and equipment, placing requisitions for purchases to maintain stock levels.
  • Operated industrial dishwasher, washing glassware and small items by hand .
  • Rang up orders on cash register efficiently, processing cash, credit card and personal check payments.
  • Washed, peeled, cut and measured recipe ingredients.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Organized food items on serving trays and in carry-out packages.
  • Verified orders and bagged items for easy transport.
  • Served drinks and prepared specialty beverages.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Monitored and counted food stock and supplies to reorder on time.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Education and Training
Expected in 06/2019 High School Diploma | Woodbury High School, 2665 Woodlane Dr, 100 Montgomery St. 10th Floor, GPA:

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Resume Overview

School Attended

  • Woodbury High School

Job Titles Held:

  • Sales Associate
  • Pet Sitter
  • Bridge Cafe 121


  • High School Diploma

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