- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Focused Customer Service Rep. with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid Banking and Sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
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Southern Glazer's Wine And Spirits, Llc – Rosedale, MD,
- Processed an average of 50 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Southern Glazer's Wine And Spirits, Llc – Sacramento, CA,
- Processed an average of 100 transactions each day during the holiday in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the showroom clean and maintained neat, orderly product displays.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Capital One – City, STATE,
- Educated customers about billing, payment processing and support policies and procedures.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Drove team revenue totals by bringing in over $100,00.00 in sales.
- Cross-trained and backed up other customer service managers.
- Maintained branch files for major accounts, investments and employees.
- Performed all opening and closing procedures for the safety and security of the branch and its staff.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Set up and supervised cash shipments.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Organized and removed online banking files no longer in use.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Processed quarterly vault and ATM audits with zero error rate.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Southern University Baton Rouge - , Louisiana
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School Attended
- Southern University Baton Rouge
Job Titles Held:
- Sales Associate
- Sales Associate
- Branch Ambassador
Degrees
- Bachelor of Science
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