Sales Associate Resume Example

The role of a Houseworker position at Cooper's Hawk Winery and Restaurants is primarily based on extensive cleaning duties, house organization and tidiness, supply restocking, food and drink running, and perpetually interacting with guests as to provide an answer for any question or concern that may arise in any given shift. These questions are most commonly specifically geared towards company background knowledge. More in depth inquiries usually entail questions regarding the locations of Cooper's Hawk's vineyards, where the grapes used to create the wine comes from, menu items which may be related to allergy information regarding the components of a dish, or perhaps a suggestion of which wine selection most closely compliments and pairs with a certain dish.

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• Collaborated with servers, bartenders and management staff to ensure the delivery of efficient, high-quality service.
• Routinely removed trash and debris from restaurant.
• Assisted with guest inquiries, take-out orders and restaurant cleanliness.
• Maintained complete knowledge of restaurant menu, including daily specials.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Successfully initiated and implemented a completely restructured take-out area which resulted in much more smooth, effective and timely usage by fellow coworkers so that take-out orders are processed with simplicity, ease and most importantly accuracy.
• Consistently received positive feedback from guests on performance reviews.
• Set-up and operated line for breakfast and lunch service.
• Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
• Reviewed weekly inventory charts and recorded facility needs.
• Enhanced company reputation by exemplifying sincerity of interest with guest inquiries and demonstrating ardent expression in identifying and addressing customer needs/concerns/general questions.

As a previous employee for Quiznos, I can truly say that I had a very positive experience in my time with the company as I was offered a position that actually gave me two completely different set of responsibilities under the same roof of business. My first set of responsibilities as a Quiznos employee entailed the classic constituents of a sandwich artist/cashier. I was required to come into work and clean the entire shop spotless front to back, I was also required to restock and tidy up the sandwich bar, and last but not least I was required to directly interact with our guests to take their food orders, prepare them, and then accurately ring them into the cash register to ensure that the products turned to profits. Any concerns or questions presented by a guest were expected to be handled efficiently and accurately to ensure the proper flow of customer traffic and keep waiting times to a bare minimum. Occasionally, if I was scheduled to work on the day of a supply shipment, I would additionally be responsible for the intake of the order and documenting its arrival as well as documenting each individual item that had arrived so that the reassurance of inventory accuracy was existent. In addition to these tasks and responsibilities, I was also hired for an entirely separate purpose. In the process of being interviewed, my manager Ravi took a particular interest in my high school course work experience as well as the current collegiate endeavors I had at the time. She became informed that I had over four years of marketing experience by being submersed in the very advantageous marketing academy department offered at my high school. Additionally, I was going to college to obtain my bachelor's degree in business at Florida State University so it was made very clear exponentially that my knowledge and experience would be of great use for the development of a practical marketing model to be utilized at the store. With the intention of utilizing my skills and knowledge to bring in a more numerous customer base, I was given the responsibility of solely executing the marketing plans and additionally establishing a brand new service of delivery for our clients. With these tasks on hand, I was required to stop by local business fronts and pass out food coupons as well as very briefly explain to the prospective office what current promotions are in place in attempt to gain their business. I would attempt to get a sale right on the spot and have an order called back into the shop so I could go back to pick it up and hand deliver it to my new client. I was solely responsible for managing the data that defined my client base which consisted of new clients, repeat clients, prospects, leads and references.

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Operated the sandwich bar and sales register quickly and efficiently.
• Greeted customers pleasantly and courteously provided excellent customer service.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Prepared fountain drinks and set up the condiment bar/soup station.
• Prepared all food orders within a 2-3 minute time frame.
• Assembled food orders while maintaining appropriate portion control.
• Prepared specialty foods such as soups and sandwiches, following specific methods that required quick prep time.
• Verified that prepared food met all standards for quality and quantity.
• Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
• Established and managed a marketing department to acquire new business
• Established and managed the newly implemented delivery service I put in place
• Maintained a track record of progress for the work I was completing which was consistent of new clients, repeat clients, prospects, leads and references to be able to quantify the rate at which the success from my work performed was accumulating.

At Nino's Pizza & Café, I was introduced to the workforce as this was the first job I had ever held. When I was hired at Nino's I began to learn the ins and outs of the restaurant and hospitality industry which was very easy for me to enjoy as it pairs very well with my personality and resultantly led to the sharpening of my work place performance. I had been offered an entry level position of bussing tables and making minimum wage to do so and I couldn't have been more thrilled to do so because it truly taught me to value myself, my time and my worth going forward into new jobs and experiences. We must always remember where we started and use it to sculpt our behaviors and performances for the future.

• Consistently provided professional, friendly and engaging service.

• Skillfully promoted items on beverage lists and restaurant specials.

• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Set dining tables according to type of event and service standards.
• Addressed diner complaints with kitchen staff and served replacement menu items promptly.
• Routinely cleaned work areas, glassware and silverware throughout each shift.
• Immediately reported accidents, injuries or unsafe work conditions to manager.
• Developed and maintained positive working relationships with others to reach business goals.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Provided friendly and attentive service.
• Inventoried and restocked items throughout day.