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I'm a hands-on Customer Service Representative that focuses on achieving and maintaining customer satisfaction and contributing to the betterment and success of the company. I've had experience with face to face, phone, and email interactions with customers as well as working behind the scenes and preparing the product for the customer. I am self-directed, able to multi-task, and driven to help others have a wonderful experience with the company I am working with. My ultimate goal is to make the customer's experience the best it can be so that the company can continue to flourish.
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Customer Interface/Multi-tasking
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Aided coworkers with processing and packaging and delivery of customer orders.
- Resolved customer problems and helped to address customer concerns.
Responsibilities
- Taking customer orders via phone and in person on a daily basis
- Ensuring proper packaging, organization, and delivery of customer prescriptions
- Performing store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Maintaining a clean store front
- Handing money, including making deposits for the company and paying certain good providers upon delivery of products.
- Recommending, selecting and helping locate merchandise based on customer needs and desires.
- Directing the customer to proper Pharmacy Officials with any medical questions they have.
- Basic maintenance of on site equipment including fax and copy machines
- Organizing ARC home monthly bills and ensuring all costs are correct.
- Helping to resolve customer problems both in person and over the phone
- Maintaining knowledge of retail and item costs when ordering and processing items.
- Handling and depositing large sums of money and paying certain goods and services providers upon delivery of product.
- Observing all HIPPA and NYS regulation and law when dealing with customers and selling prescriptions and over the counter medicine
Responsibilities
- Advising the author on how to develop scene, story, and characters.
- Checking for basic grammatical errors and contextual errors.
- Making sure that the author uses language that the intended audience will understand.
- Helping the author market the novel to intended audience through on-line media.
- Working with the author to develop the levels of story or "Plot"
- Communicating in a timely manner via email response to author concerns, questions, and providing chapter reviews.
- Providing insight to cover design.
Responsibilities
- Maintaining the kitchen, dining room, bathroom, and storage room areas.
- Basic cleaning and repair of kitchen equipment.
- Preparing food and the daily specials in a timely manner.
- Taking and delivering orders to the customer.
- Aiding in the training of new workers every summer.
- Taking customer inquiry by phone and in person and addressing customer concerns.
- Up-selling the "daily special"
- Maintaining a food safe environment in accordance with NYS code
- Processing food deliveries
- Purchasing food and other necessary kitchen stock and maintaining a knowledge of cost.
Responsibilities
- Preparing and serving food and drink as per customer order.
- Up-selling products, including selling promotional items and weekly deals.
- Staying up to date with store policy and new products by taking required tests and product training.
- Developing and refining personal selling techniques .
- Maintaining a food safe environment as determined by NYS code.
- Maintaining the café area including back of the house and the sitting area .
- Logging and processing product waste.
- Stocking and rotating inventory regularly.
SUNY Plattsburgh - Plattsburgh, NY
Bachelors Degree in English Literature from SUNY Plattsburgh
Phone etiquette, Email/letter writing etiquette, Ordering/procurement of product,Training new employees, Up-selling, Maintenance of machinery, Packaging product, Paying providers of goods/services, Customer Service, Sampling product out, Selling product, Creating and refining selling techniques, Cash handling, Professional and friendly, Careful and active listener, Multi-tasking, Problem solving, Logging product intake and waste
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- SUNY Plattsburgh
Job Titles Held:
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- Prep Cook
- Barista
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- Bachelors
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