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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Customer-oriented, strategic-thinking sales professional with over 2 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Skills
  • Relationship selling
  • Cash handling accuracy
  • Inventory control procedures
  • Dispute mediation
  • Retail loss prevention
  • Customer service
  • Outgoing personality
  • Results oriented
  • Inventory management
  • Sales development
  • Strategic planning
  • Listening skills
  • Negotiations
  • Written and oral communication skills
  • Customer- and service-oriented
  • Reliable and punctual
  • Team player mentality
  • Cash register operation
  • Excellent communication skills
  • B2B sales and customer service
  • Documentation and recordkeeping
  • Product Sales
  • Superb time management
  • Retail merchandising expertise
  • Money handling
  • Energetic self-starter
  • Accurate money handling
  • Verbal/written communication
  • Reading comprehension skills
  • Sales expertise
  • Active listening
  • POS system operation
Experience
November 2017 to May 2019
Company NameCity, StateSales Associate
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed hardware items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Created and implemented store displays, promoting sales and growth.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
  • Built positive and productive customer connections to drive consistent sales.
May 2019 to September 2019
Company NameCity, StateAdministrative Assistant
  • Processed financial documents including contracts, expense reports and invoices.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Facilitated working relationships with co-tenants and building management.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Performed complex administrative management of sensitive and confidential issues.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Guided administrative and professional staff through computer and software problems.
  • Tracked expenses and documented records using Quickbooks.
  • Assisted with administrative tasks, including filing, answering phones and registering HVAC units.
October 2019 to December 2019
Company NameCity, StateSales Floor Associate
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
February 2020 to May 2020
Company NameCity, StateInside Paint Sales
  • Completed manual and machine-assisted filling and packaging of orders.
  • Adhered to all safety protocols to minimize accidents and avoid workplace mishaps.
  • Measured ingredients for use in production processes.
  • Cleared jammed materials from equipment.
  • Checked quality of mixed products at specific intervals in production process.
  • Reviewed work specifications to determine product and material requirements.
  • Removed debris and swept areas around machinery at completion of shift.
  • Blended large batches of products by weighing raw materials and mixing with industrial-sized equipment.
  • Maintained thorough and accurate production records to achieve or exceed regulatory and internal standards.
  • Set up, operated and maintained equipment and reported breakdowns to supervisor.
  • Adhered to packaging instructions such as meeting weight, label requirement and formula integrity targets.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
May 2019
Van Buren County High School
City
High School Diploma
Motlow State Community College
CityCriminal Justice
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Resume Overview

School Attended

  • Van Buren County High School
  • Motlow State Community College

Job Titles Held:

  • Sales Associate
  • Administrative Assistant
  • Sales Floor Associate
  • Inside Paint Sales

Degrees

  • High School Diploma
    Criminal Justice

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