Sales Associate Resume Example
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SALES ASSOCIATE
Summary
Customer-oriented, strategic-thinking sales professional with over 2 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Skills
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Experience
November 2017 to May 2019
Thermo Fisher Scientific Inc.Peabody , MASales Associate
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders through system and coordinated product deliveries.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed hardware items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Created and implemented store displays, promoting sales and growth.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
- Built positive and productive customer connections to drive consistent sales.
May 2019 to September 2019
Rite-HiteSaint Louis , MOAdministrative Assistant
- Processed financial documents including contracts, expense reports and invoices.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Facilitated working relationships with co-tenants and building management.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Performed complex administrative management of sensitive and confidential issues.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Guided administrative and professional staff through computer and software problems.
- Tracked expenses and documented records using Quickbooks.
- Assisted with administrative tasks, including filing, answering phones and registering HVAC units.
October 2019 to December 2019
Ollie's Bargain OutletBeckley , WVSales Floor Associate
- Provided every customer with professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created attractive product displays to enhance customer experiences and boost sales.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Bagged, wrapped and packaged purchases according to customer needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
February 2020 to May 2020
Hoover Paint StoreCity , STATEInside Paint Sales
- Completed manual and machine-assisted filling and packaging of orders.
- Adhered to all safety protocols to minimize accidents and avoid workplace mishaps.
- Measured ingredients for use in production processes.
- Cleared jammed materials from equipment.
- Checked quality of mixed products at specific intervals in production process.
- Reviewed work specifications to determine product and material requirements.
- Removed debris and swept areas around machinery at completion of shift.
- Blended large batches of products by weighing raw materials and mixing with industrial-sized equipment.
- Maintained thorough and accurate production records to achieve or exceed regulatory and internal standards.
- Set up, operated and maintained equipment and reported breakdowns to supervisor.
- Adhered to packaging instructions such as meeting weight, label requirement and formula integrity targets.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Helped customers find specific products, answering questions and offering advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Processed customer payments quickly and returned exact change and receipts.
Education and Training
May 2019
Van Buren County High School
City
High School Diploma
City
High School Diploma
Motlow State Community College
CityCriminal Justice
CityCriminal Justice
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Resume Overview
School Attended
- Van Buren County High School
- Motlow State Community College
Job Titles Held:
- Sales Associate
- Administrative Assistant
- Sales Floor Associate
- Inside Paint Sales
Degrees
- High School Diploma
Criminal Justice
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