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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Experienced [Job Title] with over 9 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Sales techniques
  • Customer service
  • Computer proficient
  • Training development aptitude
  • Key holder experience
  • Money handling abilities
  • Stock management
  • Credit card processing
  • Complaint resolution
  • Stocking and replenishing
  • Staff education and training
  • Merchandising
  • Creative merchandising
  • Stocking
  • Goal-oriented
  • Credit card transactions
  • Retail sales
  • Motivated team player
  • Positive and friendly
  • Cash flow management
  • Quick learner
  • Planning and Organization
  • Retail merchandising experience
  • Cash handling and management
  • Strategic sales knowledge
  • Customer-oriented
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
Work History
Sales Associate, 09/2015 to 07/2019
Company Name – City, State
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships
Night Shift Manager, 01/2018 to 05/2019
Company Name – City, State
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities
  • Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows
  • Addressed customer complaints and issues regarding service delivery
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Ran nightly reports closing out various accounts and detailing daily activities
  • Oversaw restocking of supplies and other functions to prepare for daytime business
  • Exercised composure under pressure and in escalated customer service scenarios
  • Regularly checked building to confirm maintenance and cleaning met code and regulations
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Maintained premises security for personnel safety and loss prevention
  • Maintained outstanding store conditions and visual merchandising standards
  • Delegated tasks and oversaw performance to accomplish all required objectives
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Secured merchandise by implementing security systems and measures
  • Trained back-up associates and led crew members in managing operations of storefront
Head Cashier/Assistant Supervisor, 06/2005 to 07/2017
Company Name – City, State
  • Resolved escalated customer disputes with special actions such as discounts
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Increased customer loyalty and retention
  • Directed team of 32 cashiers to maximize performance and deliver exceptional service to every customer
  • Reviewed and resolved differences between accounting information and cash drawer
  • Requested official identification for credit card purchases and verified details, consistently meeting strict legal standards of underage sales
  • Received and processed customer payments
  • Analyzed purchases for signs of fraud
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Oversaw group of 10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
  • Oversaw group of 32 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
  • Prepared and submitted end-of-shift reports using POS System
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Assisted customers by answering questions and fulfilling requests
  • Displayed new stock and rotated existing products
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency
  • Educated customers on promotions to enhance sales
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Built effective training and coaching strategies to optmize team performance
  • Served needs of more than [Number] customers in busy [Type] environment
  • Monitored self-checkout systems and provided assistance or intervention where required
Education
Associate Degree: Drafting and Design, 06/2010
ITT Technical Institute - City, State
Bachelor of Administrative Studies: Business Administration and ManagementStrayer University - City, State
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Resume Overview

School Attended

  • ITT Technical Institute
  • Strayer University

Job Titles Held:

  • Sales Associate
  • Night Shift Manager
  • Head Cashier/Assistant Supervisor

Degrees

  • Associate Degree : Drafting and Design , 06/2010
    Bachelor of Administrative Studies : Business Administration and Management

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