Sales Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Relationship selling
  • Dispute mediation
  • Retail loss prevention
  • Inventory control procedures
  • Merchandising knowledge
  • Superb time management
  • Customer- and service-oriented
  • Documentation and recordkeeping
  • Written and oral communication skills
  • Excellent communication skills
  • Strategic planning
  • Team player mentality
  • Client account management
  • Energetic self-starter
  • Reliable and punctual
  • Listening skills
  • Negotiation Tactics
  • Outgoing personality
  • Reading comprehension skills
01/2021 to Current
Sales Associate Zeus Orangeburg, SC,
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Negotiated and closed deals with minimal oversight.
03/2002 to 12/2020
Operations Manager Beacon Roofing Supply, Inc. Memphis, TN,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Aligned operational boundaries between processes and production demands.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed supply chain and monitored all logistics functions for company.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Improved morale and management communication by creating employee recognition and rewards practices.
03/1992 to 03/2002
Recon Manager Cox Auto Inc Aurora, IL,
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Investigated accidents and injuries, preparing reports on findings.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Established and enforced clear safety policies to protect workers from injury.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
Expected in
: Business Management

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School Attended
Job Titles Held:
  • Sales Associate
  • Operations Manager
  • Recon Manager
  • Some College (No Degree)