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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Responsible and friendly Sales Associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Retail loss prevention
  • Merchandising knowledge
  • Cash handling accuracy
  • Relationship selling
  • Retail merchandising expertise
  • Active listening
  • Outgoing personality
  • Written and oral communication skills
  • Reliable and punctual
  • Negotiations
Experience
Company Name | City, StateSales Associate06/2019 - Current
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Company Name | City, StateCall Center Representative11/2018 - 04/2019
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Accurately documented calls and caller information in given software and made updates to data as needed.
Company Name | City, StateServer/Cashier01/2017 - 08/2017
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Processed customers' payments and provided receipts.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education and Training
Louisiana State University And A&M College | City, StateBachelor of Arts in History, African & African American StudiesExpected in 05/2021
Robert E. Lee High School | CityHigh School Diploma06/2017
Accomplishments
  • Mentored 5 new sales associates.
  • Creative Problem Solving: - Resolved product issue through consumer testing.
  • Supervision - Supervised team of three staff members.
  • Resolved 90% of customer service issues within 1 year to maximize loyalty and retention.
Activities and Honors
  • Member, BSU
  • Member, LSU NAACP
  • Member, LSU African & Africa American Studies Directors Club
  • Member, Minority Women's Movement
  • Member, West Indian Student Association
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Resume Overview

School Attended

  • Louisiana State University And A&M College
  • Robert E. Lee High School

Job Titles Held:

  • Sales Associate
  • Call Center Representative
  • Server/Cashier

Degrees

  • Bachelor of Arts in History, African & African American Studies
    High School Diploma

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