Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 7 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
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Experience
Sales Associate, 10/2019 - 02/2021
Ascena Retail Group – Allen, TX,
Ascena Retail Group – Allen, TX,
- Operated forklift to elevate or place merchandise in appropriate areas.
- Assisted customers based on currently available product, promotional and policy information.
- Communicated effectively with members of public in often crowded and noisy environments.
- Attached price labels to products and updated sales floor signs.
- Broke down and discarded empty packaging and boxes after stocking products.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from different warehouse locations.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- ASSET PROTECTION:
- Reviewed CCTV footage to obtain evidence of theft.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Maintained store compliance with physical security schematics to protect assets.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Identified potential shoplifters and alerted management.
- Partnered with store managers on basis to conduct loss investigations.
- Produced well-written reports detailing shoplifting and attempted theft.
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Maintained safety and security of premises, visitors and employees.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
Retail Sales Associate, 08/2018 - 08/2019
Ppg Industries, Inc. – Greenville, NC,
Ppg Industries, Inc. – Greenville, NC,
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Generated brand awareness and positive product impressions to increase sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Adhered to all company initiatives and achieved established goals for each.
- Fostered customer retention by assessing and meeting product needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Worked with off-site locations to find desired items for customers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Gas Station Clerk, 08/2015 - 05/2018
Meijer, Inc. – Fraser, MI,
Meijer, Inc. – Fraser, MI,
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Sold store items and vehicle services to customers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Processed gas and amenities payments.
- Prepared daily records of food and gas sales and balanced register drawers.
- Welcomed customers, offering assistance to help find store items.
- Worked closely with front-end staff to assist customers.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Counted product stock to maintain inventory records.
- Stayed up to date on current item discounts to support promotions.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Fast Food Worker, 08/2014 - 08/2015
Penn State University – University Park, PA,
Penn State University – University Park, PA,
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Suggested additional menu items, beverages and desserts to increase sales.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Organized food items on serving trays and in carry-out packages.
- Assisted management with monthly inventory control and weekly stock ordering.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
- Measured ingredients required for specific food items to reduce waste.
- Monitored and counted food stock and supplies to reorder on time.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Education and Training
High School Diploma: , Expected in 06/2014
El Cerrito High School - El Cerrito, CA
El Cerrito High School - El Cerrito, CA
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School Attended
- El Cerrito High School
Job Titles Held:
- Sales Associate
- Retail Sales Associate
- Gas Station Clerk
- Fast Food Worker
Degrees
- High School Diploma
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