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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 7 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Cash handling accuracy
  • Inventory control procedures
  • Relationship selling
  • Dispute mediation
  • Retail loss prevention
  • Merchandising knowledge
  • Listening skills
  • Sales expertise
  • Bilingual (Spanish & English)
Experience
10/2019 - 02/2021Sales AssociateCompany Name | City, State
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Assisted customers based on currently available product, promotional and policy information.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Attached price labels to products and updated sales floor signs.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from different warehouse locations.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • ASSET PROTECTION:
  • Reviewed CCTV footage to obtain evidence of theft.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Maintained store compliance with physical security schematics to protect assets.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Identified potential shoplifters and alerted management.
  • Partnered with store managers on basis to conduct loss investigations.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Maintained safety and security of premises, visitors and employees.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
08/2018 - 08/2019Retail Sales AssociateCompany Name | City, State
  • Helped customers by answering questions and locating merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Generated brand awareness and positive product impressions to increase sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Adhered to all company initiatives and achieved established goals for each.
  • Fostered customer retention by assessing and meeting product needs.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Worked with off-site locations to find desired items for customers.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
08/2015 - 05/2018Gas Station ClerkCompany Name | City, State
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Sold store items and vehicle services to customers.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Processed gas and amenities payments.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Worked closely with front-end staff to assist customers.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Counted product stock to maintain inventory records.
  • Stayed up to date on current item discounts to support promotions.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
08/2014 - 08/2015Fast Food WorkerCompany Name | City, State
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized.
  • Served orders to customers at windows, counters and tables.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Organized food items on serving trays and in carry-out packages.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
  • Measured ingredients required for specific food items to reduce waste.
  • Monitored and counted food stock and supplies to reorder on time.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Education and Training
06/2014High School Diploma
El Cerrito High School | City, State
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Resume Overview

School Attended

  • El Cerrito High School

Job Titles Held:

  • Sales Associate
  • Retail Sales Associate
  • Gas Station Clerk
  • Fast Food Worker

Degrees

  • 06/2014 High School Diploma

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