Sales Associate Resume Example Cooks' Emporium

SALES ASSOCIATE

Summary

Responsible and friendly sales associate, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

I am currently a full-time student at Iowa State University studying Early Childhood Education. I am also a nanny when I am not working my sales associate job!

Skills

Merchandising knowledge
Cash handling accuracy
Written and oral communication skills
Reading comprehension skills
Inventory management
Customer service
Team player mentality
Excellent communication skills

Product Sales
Customer- and service-oriented
Superb time management
Listening skills
Energetic self-starter
Sales expertise
Retail merchandising expertise
Reliable and punctual

Experience

Sales Associate|Cooks' Emporium - Ames, IA|05/2019 - Current

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
Assisted customers by finding needed items and checking inventory for items at other locations.
Surpassed daily sales goals by cross-selling and promoting additional products.
Helped customers by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Communicated with customers about offerings, including policies, restrictions and refund policies.
Used register system to ring up customer purchases, process payments and issue receipts.
Demonstrated products to customers, discussed features and redirected objections to capture sales.

Barista, Cake Decorator, Counter-help|Dutch Oven Bakery - Ames, IA|01/2015 - 05/2019

Managed team members, including scheduling, training and conflict resolution.
Ordered, received and stocked supplies and retail products.
Resolved customer disputes with tact and professionalism.
Supported store manager with recruiting, interviewing and hiring baristas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
Memorized official and off-menu preparations to serve all customer beverage desires.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Cleaned display cases, utensils and working spaces to keep sanitary work environment.
Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
Prepared food and beverages for customers, placing on trays for quick and easy handling.
Operated cash register, collected payments and provided accurate change.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Produced frostings and creams for cakes and other edibles.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Described menu items to customers and suggested products based on stated preferences.
Trained entire staff of baristas in new smoothie program offerings and procedures.
Answered phone calls, put in orders and handled customer disputes or complaints.
Assisted customers with planning cake vision, including color, theme and size.
Assembled, prepared, decorated and frosted average of cakes per shift.
Cleaned and sanitized work areas, utensils and equipment.
Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Answered questions regarding menu items, assisting customers in making selections.
Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
Stocked shelves and ordered inventory when to get her out of her comfort zone. stock became low.
Received and accurately processed customer payments.

Smoothie Maker, Sandwich Maker, Prep-Cook|Tropical Smoothie Cafe - Ames, IA|07/2017 - 09/2018

Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maintained clean and orderly appearance throughout kitchen and dining area.
Kept stations stocked and ready for use to maximize productivity.
Adhered to all regulatory standards regarding safe and sanitary food prep.
Executed proper techniques when preparing menu item ingredients.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Organized food preparation stations and replenished supplies regularly.
Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Completed efficient store opening and closing procedures each day.

Education and Training

Des Moines Area Community College|Ankeny, IA|12/2019Associate of Applied Science: Culinary Arts

Iowa State University|Ames, IABachelor of Science: Early Childhood Education Unified

Resume Overview

Companies Worked For:

Cooks' Emporium
Dutch Oven Bakery
Tropical Smoothie Cafe

School Attended

Des Moines Area Community College
Iowa State University

Job Titles Held:

Sales Associate
Barista, Cake Decorator, Counter-help
Smoothie Maker, Sandwich Maker, Prep-Cook

Degrees

Associate of Applied Science : Culinary Arts
Bachelor of Science : Early Childhood Education Unified

Sales Associate Resume Example

Resume Score: 80%

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