SEARCH

Sales Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
V
SALES ASSOCIATE
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Materials transport
  • Conflict mediation
  • High-energy attitude
  • Schedule mastery
  • Customer service
  • Direct sales
  • Customer relations
  • Store maintenance
  • Product organization
  • Conflict resolution
  • In-store support
  • Promotional support
Experience
Sales Associate
Mesquite, TXCarter's/Aug 2019 to Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Communicated with customers about new product offerings, including policies, restrictions and refund policies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Sales Associate
Mesquite, TXDallas Cowboys Pro Shop /Jun 2019 to Jan 2020
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Surpassed daily sales goals by 50% by cross-selling and promoting additional products.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales .
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Assisted customers by finding needed cowboy items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.
Front Desk Customer Service Representative
Dallas, TXAndreas Income Tax /Jan 2019 to Jan 2020
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Translated services for to serve spanish-speaking customer needs.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Ranked as most effective in services out of 3 representatives.
Assistant Manager
Dallas, TXCarl's Jr. Restaurants LLC/Jul 2018 to Jan 2019
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project future demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Supported sales management initiatives to optimize business development.
Education and Training
High School DiplomaSkyline High School2019Dallas, TX
Criminal JusticeEastfield CollegeMesquite, TX
Accomplishments
  • Mentored 2 new sales associates.
  • Consistently exceeded daily sales targets with an average of $2,000 in sales each day.
  • Met monthly sales goals for 6 months straight.
  • Contributed to a 50% drop in shoplifting through increased awareness and intervention measures.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Carter's
  • Dallas Cowboys Pro Shop
  • Andreas Income Tax
  • Carl's Jr. Restaurants LLC

School Attended

  • Skyline High School
  • Eastfield College

Job Titles Held:

  • Sales Associate
  • Front Desk Customer Service Representative
  • Assistant Manager

Degrees

  • High School Diploma
    Criminal Justice

Similar Resumes

View All
Sales-Associate-resume-sample

Sales Associate

Sunglass Hut

East Wenatchee, Washington