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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

I am an all around hard worker and enjoy being around people and helping others find something they are looking for, finding something new, or making sure they leave with a smile on their face. Results-oriented individual with over a month and a half's worth of experience implementing marketing strategies to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 customers during special sales events. I am always ready to learn something new and easily adaptable to new challenges or opportunities, no matter what my number one goal is to make sure the person i come int contact that day has a smile when they are done talking to me or where helped in some way to make their day better.

Skills
  • Cash handling accuracy
  • Inventory control procedures
  • Merchandising knowledge
  • Written and oral communication skills
  • Retail merchandising expertise
  • Team player mentality
  • Verbal/written communication
  • Customer- and service-oriented
  • Negotiations
  • Customer service
  • Superb time management
  • Results oriented
  • Active listening
  • Outgoing personality
  • Reliable and punctual
  • Cash register operation
  • Reading comprehension skills
  • Energetic self-starter
Experience
Pier 1 Imports | Newington, CTSales Associate06/2020 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Interfaced with customers to resolve problems quickly.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Built positive and productive customer connections to drive consistent sales.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Copper House Tavern | Somers, CTHostess /Restaurant Server01/2018 - 03/2020
  • Answered questions about food and order statuses for waiting customers.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered telephone to provide establishment information and take party reservations.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 30%.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
Gio's Pizzeria | Hampden, MAServer03/2018 - 09/2019
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Notified servers after seating parties in section for prompt service.
Max Burger | Longmeadow, MARestaurant Hostess06/2012 - 10/2013
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Checked dining and serving areas every 5 minutes to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide establishment information and take party reservations.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Developed long-term relationships with customers which increased repeat business.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Set up and decorated menu marketing boards with current specials information and drink features.
Education and Training
Somers High School | Somers, CTHigh School Diploma06/2019
Asnuntuck Community College | Enfield, CTSome College (No Degree) in Cosmetology Education
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Resume Overview

Companies Worked For:

  • Pier 1 Imports
  • Copper House Tavern
  • Gio's Pizzeria
  • Max Burger

School Attended

  • Somers High School
  • Asnuntuck Community College

Job Titles Held:

  • Sales Associate
  • Hostess /Restaurant Server
  • Server
  • Restaurant Hostess

Degrees

  • High School Diploma
    Some College (No Degree) in Cosmetology Education

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