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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Reliable retail management professional with 10 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Process improvements
  • Reliable
  • Operational budgeting
  • Team leadership
  • Employee training
  • Flexible schedule
  • Leadership reports
  • Shift checklists
  • Accurate cash handling
  • Inventory control
  • Retail inventory management
  • Customer service
  • Staff training and development
  • Administrative support
  • Outstanding communication skills
  • Project management
  • Scheduling master
  • Process improvement
  • Inventory management
  • Risk management
  • Sales professional
  • Program implementation
  • Team-oriented
  • MS Office proficient
Experience
February 2018
to
Current
Ganley ChevroletAurora, OHSales Associate
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Negotiated and closed deals with minimal oversight.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Mixed and matched paints according to customer specifications.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
February 2017
to
February 2018
Natures Warehouse Dundee, OHSenior Buyer
  • Led sourcing projects to ensure on-time delivery of purchased materials.
  • Accurately outlined terms, conditions, delivery deadlines and pricing in purchase orders.
  • Oversaw purchasing department by supervising staff and training new employees.
  • Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
June 2010
to
February 2017
A.R.E. Accessories LLCMassillon, OHAuto Painter
  • Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
  • Matched paints to vehicle color specifications or original manufacturer colors.
  • Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
  • Primed vehicle repairs to improve adhesions of new paint coats.
  • Kept all machinery in good working order by completing thorough disassembly, cleaning and reassembly of sprayers and other power equipment.
  • Sanded and sealed completed finishes according to precise specifications.
  • Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
  • Loaded paint into equipment and adjusted controls to maintain consistent paint flow.
  • Used chemicals, including solvents to clean equipment after paint applications.
  • Led complete review of operational costs and potentially wasteful practices,resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
May 2001
to
July 2010
Pc Richard & SonPatchogue, NYStore Manager
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Addressed customer inquiries and resolved complaints.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Maintained daily record of all transactions.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
  • Processed shipments and maintained stock shelf organization.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Worked closely with Assistant manager and lost prevention manager to formulate and build store brand and strategy.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Contributed to merchandising ideas at team sales meetings.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Oversaw inventory management to minimize waste.
  • Enforced adherence to policies, standards and security protocols.
  • Created attractive store displays to generate customer interest and boost sales.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Education and Training
Michigan State UniversityEast Lansing, MIHigh School Diploma
  • Major in Business Management and marketing
  • Minor in Communication
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Resume Overview

Companies Worked For:

  • Ganley Chevrolet
  • Natures Warehouse
  • A.R.E. Accessories LLC
  • Pc Richard & Son

School Attended

  • Michigan State University

Job Titles Held:

  • Sales Associate
  • Senior Buyer
  • Auto Painter
  • Store Manager

Degrees

  • High School Diploma

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