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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Dedicated Sales Associate, bilingual; offering 2 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Focused Sales Associate driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.

Skills
  • Merchandising knowledge
  • Cash handling accuracy
  • Inventory control procedures
  • Listening skills
  • Market research and analysis
  • Written and oral communication skills
  • POS system operation
  • Team player mentality
  • Reliable and punctual
  • Excellent communication skills
  • Outgoing personality
  • Product Sales
  • Customer service
  • Cash register operation
  • Verbal/written communication
  • Negotiations
Experience
FedEx Kansas City, MOPackage Handler10/2020 to Current
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Protected company inventory by maintaining and organizing storage areas.
  • Created regular reports on packaging activities and posted in ERP system.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Used scanners to track parcel information such as condition or receipt.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Ordered and replaced warehouse supplies stock and hand tools.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Aaron's Inc.Kansas City, KSSales Associate07/2019 to Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Managed order process for new and existing customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Introduced customers to new offerings and updated accounts.
  • Met with current customers on frequent basis to check on satisfaction and propose new offerings.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Price ChopperKansas City, MOCashier07/2018 to 11/2018
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
McDonald'sLas Cruces, NMTeam Leader04/2017 to 04/2018
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize team productivity.
Education and Training
High School Diploma05/2018Las Cruces High School, Las Cruces, NM
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Resume Overview

Companies Worked For:

  • FedEx
  • Aaron's Inc.
  • Price Chopper
  • McDonald's

School Attended

  • Las Cruces High School

Job Titles Held:

  • Package Handler
  • Sales Associate
  • Cashier
  • Team Leader

Degrees

  • High School Diploma 05/2018

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