Sales Associate Resume Example
Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 6 years of progressive automotive and customer service experience. Extensive knowledge of service sales and proven success in leadership roles. Excellent critical thinking with history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great customer service skills. Knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Bringing demonstrated safety management and performance optimization skills gained during experience in team settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
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Byrne Dairy Stores – Cicero , NY
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Achieved perfect attendance record for 13 months consecutively.
- Closed over $55,000 in sales each month, including preparing contracts and processing order forms.
Hand & Stone – Cumberland , NJ
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored product quality and communicated necessary improvements to Store Manager.
- Set and administered department budgets for expenditures, materials and labor.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales by 60%.
- Met with customers to discuss service needs and offer available solutions.
- Trained over a dozen less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Developed written plans and obtained customer consent to proceed.
- Guided techs on automotive repair, tool usage and equipment operation.
- Oversaw team of service professionals focused on vehicle repairs.
- Analyzed account information to improve and optimize customer relations, resulting in long term customers.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Reduced poor quality ratings by 75% by properly training and helping execute the best possible service to the customer's vehicle.
Radisson Hotel Group – Phoenix , AZ
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
- Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
- Maintained outstanding store conditions and visual merchandising standards.
- Secured merchandise by implementing security systems and measures.
- Addressed customer complaints and issues regarding service delivery.
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Radisson Hotel Group – Sunnyvale , CA
- Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
- Maintained outstanding store conditions and visual merchandising standards.
- Secured merchandise by implementing security systems and measures.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
George Washington High School - City
Successfully Completed :
- 3-Part O'Reilly Professional Brake Class
- Hunter Alignment Service Training
- 3 Part O'Reilly 6.7L Diesel Training
- 3 Part Napa Steering And Suspension Training
- A/C R-134 Cerified
- Emissions Certified (Needs Renewed)
- Safety Certified (Needs Renewed)
- 2 Part Napa Cooling Systems Training
- First Aid/CPR Certified
- 5 Part O'Reilly Advanced Engine Diagnostics Training
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Resume Overview
School Attended
- George Washington High School
Job Titles Held:
- Sales Associate
- Service Manager
- Night Manager
Degrees
- High School Diploma : 06/2014
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