Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 6 years of progressive automotive and customer service experience. Extensive knowledge of service sales and proven success in leadership roles. Excellent critical thinking with history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great customer service skills. Knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Bringing demonstrated safety management and performance optimization skills gained during experience in team settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Successfully Completed :
- 3-Part O'Reilly Professional Brake Class
- Hunter Alignment Service Training
- 3 Part O'Reilly 6.7L Diesel Training
- 3 Part Napa Steering And Suspension Training
- A/C R-134 Cerified
- Emissions Certified (Needs Renewed)
- Safety Certified (Needs Renewed)
- 2 Part Napa Cooling Systems Training
- First Aid/CPR Certified
- 5 Part O'Reilly Advanced Engine Diagnostics Training
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