Sales Associate Resume Example Big O Tires

SALES ASSOCIATE

Professional Summary

Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering 6 years of progressive automotive and customer service experience. Extensive knowledge of service sales and proven success in leadership roles. Excellent critical thinking with history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great customer service skills. Knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Bringing demonstrated safety management and performance optimization skills gained during experience in team settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.

Skills

Aftersales support
Documentation and reporting
Strategic business planning
Culture development
Customer service management
Staff Management
Employee supervision
Technical support
Budgeting
Quality Assurance
Establishing vision
Payment Processing
Team Leadership
Upselling
Conflict resolution
Contract Management

Marketing strategy
Process and procedure development
Merchandising operations
Strategic Selling
Developing brand messaging
Team Building
Supervision
Team Management
Organization
First Aid/CPR
Relationship Development
Communications
Customer Service
Process Improvement
Operational Improvement
Business Operations

Work History

Sales Associate, 01/2014 to 02/2015
Big O Tires – Ogden, Utah

Tracked stock using company inventory management software.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained records related to sales, returns and inventory availability.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Achieved perfect attendance record for 13 months consecutively.
Closed over $55,000 in sales each month, including preparing contracts and processing order forms.

Service Manager, 02/2015 to 05/2018
Firestone Complete Auto Care – Ogden, Utah

Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Monitored product quality and communicated necessary improvements to Store Manager.
Set and administered department budgets for expenditures, materials and labor.
Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales by 60%.
Met with customers to discuss service needs and offer available solutions.
Trained over a dozen less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
Developed written plans and obtained customer consent to proceed.
Guided techs on automotive repair, tool usage and equipment operation.
Oversaw team of service professionals focused on vehicle repairs.
Analyzed account information to improve and optimize customer relations, resulting in long term customers.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Reduced poor quality ratings by 75% by properly training and helping execute the best possible service to the customer's vehicle.

Night Manager, 05/2018 to 12/2019
Advance Auto Parts – Ogden, Utah

Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
Maintained outstanding store conditions and visual merchandising standards.
Secured merchandise by implementing security systems and measures.
Addressed customer complaints and issues regarding service delivery.
Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Night Manager, 01/2020 to Current
Mini Mart – Roy, Utah

Worked with vendors and manufacturers to bring in effective marketing displays for sales floor and sales windows.
Maintained outstanding store conditions and visual merchandising standards.
Secured merchandise by implementing security systems and measures.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Education

High School Diploma: 06/2014
George Washington High School - Ogden, UT

Certifications

Successfully Completed :

- 3-Part O'Reilly Professional Brake Class

- Hunter Alignment Service Training

- 3 Part O'Reilly 6.7L Diesel Training

- 3 Part Napa Steering And Suspension Training

- A/C R-134 Cerified

- Emissions Certified (Needs Renewed)

- Safety Certified (Needs Renewed)

- 2 Part Napa Cooling Systems Training

- First Aid/CPR Certified

- 5 Part O'Reilly Advanced Engine Diagnostics Training

Resume Overview

Companies Worked For:

Big O Tires
Firestone Complete Auto Care
Advance Auto Parts
Mini Mart

School Attended

George Washington High School

Job Titles Held:

Sales Associate
Service Manager
Night Manager

Degrees

High School Diploma : 06/2014

Sales Associate Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes