Sales Associate Resume Example
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SALES ASSOCIATE
Summary
Focused and driven sales management professional offering over 7+ years of experience in customer service, relationship building, and sales profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.
Skills
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Experience
02/2018 to Current
Sales AssociateLacoste － Clarksburg , MD
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Prepared cash deposits up to $1,200 with zero discrepancies.
- Offered product and service consultations and employed upselling techniques.
- Processed orders through system and coordinated product deliveries.
- Assisted customers by finding needed pet necessitie, pesticides, and gardening items and checking inventory for items at other locations.
- Helped average of forty customers per day by responding to inquiries and locating products.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Used A&D Cash register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about pet and livestock sales, including policies, restrictions and refund policies.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Drove sales of pet and livestock products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
09/2018 to 03/2019
Body Motion CoachLacoste － Cypress , TX
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
- Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Supplied clients with list of exercises and activities.
- Communicated with clients to determine goals and performed client assessments.
- Educated clients on the many different exercise machines and specified which parts of the body each one was used for.
- Demonstrated the safe and proper way to use each piece of exercise equipment.
- Assisted clients safely onto and off of the exercise machines.
- Created individual workout routines based on member fitness level.
- Managed all issues and provided excellent customer service, resulting in more clients joining the program.
01/2017 to 12/2017
Sales AssociateMerck Kgaa － Cambridge , MA
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended merchandise to customers based on needs and preferences.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped average of fifty customers per day by responding to inquiries and locating products.
- Educated customers on product and service offerings.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Drove substantial sales in weekly revenue through suggestive selling and by promoting add-on purchases.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Won store sales competition for opening a certain amount of credit cards.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Offered product and service consultations and employed upselling techniques.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
02/2014 to 12/2016
Sales ManagerThe Limited － City , STATE
- Providing excellent customer service and building a great rapport with the clients.
- Using communication skills and observing body language to determine the customer's wants or needs.
- Managing and leading my associates, while promoting great morale and incentive to keep sales and credit up.
- Educating associates on new procedures and policies.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Utilizing sales experience in order to cmlete the look by using add-on practices to increase the sale.
- Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.
- Open and close cash registers, performing tasks such as counting money, separatin charge slips, coupons,balancing cash drawers, and making deposits.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Planned and developed strategies to increase sales and territory.
Education and Training
Bachelor of Science: KinesiologySoutheastern Louisiana University － City, State
- Dean's List Honoree Fall 2013, Spring 2014, Spring 2015
Activities and Honors
- Graduaduated high school with high honors.
- Awarded Employee of the Month 5 different times while employees with the Limited.
- Awarded Employee of the Month twice while employed by Victoria's Secret.
- Interned at Cross Gates Physical Therapy for five months in 2015.
Skills
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Resume Overview
School Attended
- Southeastern Louisiana University
Job Titles Held:
- Sales Associate
- Body Motion Coach
- Sales Manager
Degrees
- Bachelor of Science : Kinesiology
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