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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Focused and driven sales management professional offering over 7+ years of experience in customer service, relationship building, and sales profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.

Skills
  • Outgoing and energetic personality
  • Excellent customer service skills
  • Product knowledge
  • Resolution-oriented
  • Team player
  • Compelling leadership skills
  • Excellent communication skills
  • Rapport and relationship building
  • Strong work ethic
  • Suburb time management
Experience
02/2018 to Current
Sales AssociateDouble “M” Feed － Slidell, LA
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Prepared cash deposits up to $1,200 with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed pet necessitie, pesticides, and gardening items and checking inventory for items at other locations.
  • Helped average of forty customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used A&D Cash register system to ring up customer purchases, process payments and issue receipts.
  • Communicated with customers about pet and livestock sales, including policies, restrictions and refund policies.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Drove sales of pet and livestock products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
09/2018 to 03/2019
Body Motion CoachCross Gates Athletic Club － Slidell, LA
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Supplied clients with list of exercises and activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Educated clients on the many different exercise machines and specified which parts of the body each one was used for.
  • Demonstrated the safe and proper way to use each piece of exercise equipment.
  • Assisted clients safely onto and off of the exercise machines.
  • Created individual workout routines based on member fitness level.
  • Managed all issues and provided excellent customer service, resulting in more clients joining the program.
01/2017 to 12/2017
Sales AssociateVictoria's Secret － Slidell, LA
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped average of fifty customers per day by responding to inquiries and locating products.
  • Educated customers on product and service offerings.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Drove substantial sales in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Won store sales competition for opening a certain amount of credit cards.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Offered product and service consultations and employed upselling techniques.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
02/2014 to 12/2016
Sales ManagerThe Limited － Slidell, LA
  • Providing excellent customer service and building a great rapport with the clients.
  • Using communication skills and observing body language to determine the customer's wants or needs.
  • Managing and leading my associates, while promoting great morale and incentive to keep sales and credit up.
  • Educating associates on new procedures and policies.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Utilizing sales experience in order to cmlete the look by using add-on practices to increase the sale.
  • Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.
  • Open and close cash registers, performing tasks such as counting money, separatin charge slips, coupons,balancing cash drawers, and making deposits.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Planned and developed strategies to increase sales and territory.
Education and Training
Bachelor of Science: KinesiologySoutheastern Louisiana University － Hammond, LA
  • Dean's List Honoree Fall 2013, Spring 2014, Spring 2015
Activities and Honors
  • Graduaduated high school with high honors.
  • Awarded Employee of the Month 5 different times while employees with the Limited.
  • Awarded Employee of the Month twice while employed by Victoria's Secret.
  • Interned at Cross Gates Physical Therapy for five months in 2015.
Skills
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Resume Overview

Companies Worked For:

  • Double “M” Feed
  • Cross Gates Athletic Club
  • Victoria's Secret
  • The Limited

School Attended

  • Southeastern Louisiana University

Job Titles Held:

  • Sales Associate
  • Body Motion Coach
  • Sales Manager

Degrees

  • Bachelor of Science : Kinesiology

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